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Decision-Making Skills for the Frontline Employee

A Manager and Non-Manager Guide to Decision Making

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Language:  English
‘Decision-making skills for the frontline employee' is an empowered guide that will change the way that your managerial and non-managerial employees work and deliver results.
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‘Decision-making skills for the frontline employee' is an empowered guide that will change the way that your managerial and non-managerial employees work and deliver results. Whenever you are personally manager or a frontline employee, your decision affects your organization in many ways, and the way you make this decision is crucial for business results. Manager is not the only person that makes decision. We all should assume that dictatorship is in the past. Every employee has not only the right to make a decision, but also the responsibility. It is what makes teams exceptional.

About the Author

Jim Woods and Lucy Kovalova-Woods are management consultants with over 30 years of experience helping businesses worldwide improve their Human Resources and Training and Development processes and strategically align them.
They co-found Woods Kovalova Group, located in Denver, CO, with clients in over 39 countries.
Trust is the most critical element in building an organization that withstands the billowing winds of hyper-competition.

  • About the Authors
  • Introduction
  1. Overcoming The Perception That Delegating Is a Weakness
  2. How to Make More Intelligent Decisions that Empower Your People
  3. How Leadership Styles Can Best Support Decision Making
  4. You Can’t Underestimate the Hidden Value of Delegated Decisions
  5. Devoting Time to Help Others Learn to Do What You Already Know to Do
    1. Counterintuitive Behaviors Of Successful Leaders
  6. Stop Being a Helicopter Boss or Micromanager
  7. Redefining The Subtle Art of Delegating
  8. How Does A Company Turn Itself Around?
  • Conclusion
  • References

About the Authors

Lucy Kovalova-Woods

Lucy Kovalova-Woods: strategist, business development professional, management consultant, mentor for solo-preneurs and individuals who are pursuing change. Co-founder of Woods Kovalova Group, Change Ambassador.

Throughout her career, Lucy has been fortunate to work within different business fields, in different roles. She has always been curious to try new things and add something more to the business. She is an innovator and hard worker.

All the steps, all the roads lead to the goal. It is crucial to understand this goal from the beginning, which is almost impossible when you are 16 or 18 years old, dreaming of what you will be when you grow up. Life changes everything, but once you have a vision and a goal, or even some mirage of this vision or goal, the key is to work hard and take the career steps towards them.

Lucy is happy to share her experience through books and assist other people in their career and business journeys. She will be glad to hear your thoughts on the subject after you finish reading them.

Jim Woods

Jim Woods and Lucy Kovalova-Woods are personal development and corporate training experts with over 30 years of experience in helping improve the quality of life for people everywhere.
They are co-founders of Woods Kovalova Group with HQ in Denver, CO, USA. They enable people to change massively in a short period of time in remarkable ways that transform their lives, their family’s, and society. Their websites are,, and
Their journey as leading peak performance coaches started two years ago, after collecting the strategies from their leadership development practice of 20 years and countless sessions with leaders from all walks of life and business, they realized they had an idea that could help people rediscover their possibilities.
Combining everything that has been learned, achieved, and developed, they created Peak Performance Systems.
This book can help you overcome your fears and doubts, feelings of overwhelming anxiety, bad luck, bad timing, and despair to find more passion and success than ever. Anytime you feel you need more assistance, please feel free to reach out: or In the meantime, hold on.