Executing and delivering a great project for your customers is very dependent on how much control you have over the project. Controlling the project when it comes to your customers is a delicate task. Let’s face it, we have all experienced projects that did not go well, and this is often due to human error. These errors are more likely to happen when there is not a process for control with the customer. We must examine the role we have with our customers if we are to deliver a great experience for them while making sure that the customer does not disrupt the project with a conflicting agenda. Controlling The Project is not about our internal operations and processes for moving the project along the value chain, it is a strategy to make sure that we don’t lose control of the project from customer interference.
