Conflict is a natural part of life, and the ability to manage it effectively is essential for personal and professional success. This course provides participants with the knowledge and skills necessary to understand, manage, and resolve conflicts in a constructive way.Participants will learn the different types of conflict and will explore various conflict management styles and techniques. The course will cover the Thomas-Kilmann Conflict Mode Instrument (TKI), a widely-used tool for assessing an individual's preferred conflict management style. Participants will begin to understand their natural tendencies in conflict situations and develop strategies for using different conflict management styles as appropriate.
