How far can mediation help in intercultural conflicts? This book gives comprehensive and practical insights to answer this question. From her own practice as an intercultural mediator and conflict coach Susanne shows intercultural mediation as one powerful tool which can assist us in changing perspectives and developing curiosity for the issues of others and so overcome intercultural differences more constructively. You will learn about conflict sources and styles, triggers, challenges and how to use your resources to develop effective strategies when being in a conflict situation. Amongst top tips and exercises you will be able to learn from real-life-scenarios which bring the material to life.
About the author
Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different countries. Susanne works with international organisations such as SAP, BASF, Unilever, Roche, IKEA, Unilever and institutions such as the UN and the European Bank for Reconstruction and Development as well as major UK organisations including the BBC and Lloyds Bank. Susanne has trained over 1,000 delegates from more than 30 different nationalities in negotiation techniques, mediation, conflict management, and diversity and inclusion. Susanne leads also a programme focused on resolving board conflicts which she delivers around the world. An accredited mediator in the UK and Germany, Susanne has facilitated more than 100 mediation and conflict management cases to a constructive resolution. She has written papers on effective conflict resolution and negotiation in French, German and English.
Born in Namibia, Susanne has lived, studied and worked in Germany, Spain, France, Belgium, and the Americas.