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Communication in the Workplace

Language:  English
Learn to communicate effectively applying the 3 C’s of communication (clarity, conciseness, and credibility) to the main communication media and workplace activities requiring effective communication.
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Effective communication in the workplace will build trust, teamwork, improved morale and increased productivity. Insufficient or poor communication will do the opposite. It is imperative that managers and entrepreneurs not only understand the basics of the various communication media, such as speaking, writing and listening, but also know how to apply them on the job. This book discusses the major communication media and shows you how to apply them to the common workplace activities such as supervision, training, delegation, meetings and performance appraisals.

About the author

Harold Taylor, CSP, president of Harold Taylor Time Consultants Ltd., and now operating as Taylor In Time, was a Quality Control Supervisor and Plant Manager in industry for 12 years and a teaching master at Humber College of Applied Arts & Technology in Toronto, Canada for eight years before launching into the consulting business. He has been speaking, writing and conducting training programs on the topic of effective time management for over 35 years. He has written over 20 books, including a Canadian bestseller, Making Time Work for You. He has developed over 50 time management products, including the popular Taylor Planner, which has sold in 38 countries around the world. He has had over 300 articles accepted for publication.

  • About the author
  • Introduction
  1. The need for improved communication
    1. Are you communicating or connecting?
    2. Communication requires teamwork
    3. The lack of communication
    4. Putting communication skills into practice
  2. Communication media in a nutshell
    1. 3 c’s of communication: clear, concise and credible
    2. Speaking
    3. Listening
    4. Body language
    5. Writing
    6. E-mail
    7. Reading
    8. Social media
  3. Speaking: the most frequently used method of communicating
    1. There are many minor methods as well
    2. Speaking is fast and effective
    3. How to speak to a group
    4. Overcome stage fright
    5. Organize your talk
    6. Give it your best shot
  4. Listening requires effort
    1. Listening is not a passive activity, but a very active one
    2. Are you an effective listener?
    3. Increasing your listening skills
  5. Body language confirms what you mean
    1. The meaning beyond the words
    2. The role of mirror neurons
    3. Empathy improves communication
  6. Writing makes it reviewable
    1. Keep the objective in mind
    2. Use the active voice
    3. Don’t convert verbs to nouns
    4. Watch for redundancy
    5. Get rid of wordy expressions
    6. Substitute shorter words and phrases
    7. Keep it simple
  7. E-mail: quick, convenient and requires caution
    1. Is email replacing verbal communication?
    2. Guidelines for writing effective e-mail
    3. The future of e-mail
  8. Reading must be active, not reactive
    1. Don’t wait for information; search for it
    2. Deep reading
    3. Digital books and articles
    4. Personal preference
  9. Important workplace activities in a nutshell
    1. The 3 Cs apply to management activities as well
    2. Supervising
    3. Training
    4. Delegation
    5. Meetings
    6. Performance reviews
  10. Communication as a tool for leaders
    1. Supervision requires constant communication
    2. Training is an ongoing process
    3. Delegation increases company productivity
    4. Meetings: A communication media for communication
    5. Performance reviews improve performance
  11. Communication beyond the workplace
    1. Use the same principles outside the organization
    2. The power of business networking
    3. Develop an “elevator speech”
    4. How to create an elevator speech and an elevator pitch
    5. Networking starts before meeting the people
    6. Be prepared when attending events
    7. You get out of networking what you put into it
    8. The power of touch
    9. Social media
  12. Reference books
About the Author

Harold Taylor