We often have very little idea about how others experience our behaviour and our impact on them. We underestimate how much our emotions, rather than our rational thoughts, drive our behaviour. The good news is that we can learn how to communicate with greater emotional intelligence to get better outcomes for everyone. This book contains many of the tools and techniques that Catherine has used successfully with clients to enable them to communicate more clearly and confidently. Following the techniques will help you to match your message to your meaning and your impact to your intention.
About the Author
Catherine Stothart is a Leadership Coach with Airbus and a partner in Google’s Mastery Faculty of virtual facilitators. She has coached and trained dozens of managers in the private sector - including Airbus, Google, Audi, United Utilities, KCOM, Astra Zeneca - to develop their leadership and communication skills. Catherine is the author of How to Get On with Anyone, (2018, Pearson) – a guide to building better relationships with others, at work or at home. She is a Chartered Fellow of the CIPD, has an MSc in Organisational Behaviour, and qualifications in coaching and psychometric testing. Catherine lives in Chester, in the UK.