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Clean Communication

The Art of Sharing and Exchanging Information Effectively

46
Language:  English
Clear communication is crucial for an efficient, functioning workplace. Whether a partner, employee, or boss, your ability to send clear and effective messages ensures success throughout the company.
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Description
Content

Clear communication is crucial for an efficient, functioning workplace. It fosters a collaborative environment, increases productivity, and minimizes misunderstandings that lead to costly mistakes.
When individuals can communicate effectively, they’re better able to appreciate and respect differences in others’ cultures, backgrounds, and perspectives. This allows people to learn from each other’s experiences.
The intention of this book is to show how, through a better understanding of ways of communicating, imbalance can be avoided in dealings with others.

About the Author

For many years, Jean Gilhead has been involved in personal development, life coaching, and communication skills training for individuals and companies.
She inspires and motivates clients all over the world with her self-help tools, using them to draw out individual potential while enabling people to re-discover their innate personal power.
Jean has published many articles and e-guides, written a novel, 'Living in Bright Shadows' (also in Spanish), and ‘Holistic Time Management’, ‘Practical Mindfulness’ (also in Norwegian), and ‘Practical Feng Shui’ for Bookboon.


  • About the Author
  • Introduction
  1. Why We Need to Communicate Clearly
    1. We Need to Inform
    2. To Persuade
    3. Sharing Information is Critical
    4. We Need to Express Our Feelings
    5. To Meet Expectations
    6. We Want to Be Entertained
    7. Imagination is Key
  2. Benefits of Communicating Effectively
    1. Confidence and Trust Is Essential
    2. It Builds Stronger Teams
    3. Fosters Healthier Relationships and Employee Retention
    4. Leads to Increased Job Satisfaction
    5. Improves Productivity and Customer Service
    6. Manages Conflict More Effectively
    7. Solves Problems While Improving Decision Making
  3. Skills Needed for Good Communication
    1. Active Listening
    2. Repeating Back
    3. Showing Empathy
    4. Conveying Respect
    5. Using Open Body Language
    6. Staying Flexible, Open-Minded, and Positive
    7. The Importance of Right Time, Place, and Method
  4. Main Types of Communication
    1. Verbal
    2. Written
    3. Visual
    4. Formal
    5. Informal
    6. Group
    7. Cultural and Linguistic
  5. What Communication Styles Tell Us
    1. Passive Style
    2. Passive-Aggressive
    3. Aggressive
    4. Assertive
    5. Non-verbal
    6. Fearful or Apprehensive
    7. Angry
  6. Common Barriers to Effective Communication
    1. Language
    2. Gender
    3. Psychological
    4. Physical
    5. Cultural
    6. Perceptual and Emotional
    7. Technical
  7. How to Avoid Communication Breakdown
    1. Establish Clear Channels Before Speaking Out
    2. Learn to Listen
    3. Pay Attention to Body Language and Tone of Voice
    4. Use Appropriate Communication Methods
    5. Recognise Stress
    6. Resolve Conflict
    7. In Conclusion
  • References

About the Author

Jean Gilhead