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Can I Give You Some Feedback?

A Practical Guide To Giving and Receiving Better Feedback

Language:  English
‘Can I Give You Some Feedback?’ offers its readers a practical set of tools to develop their ability to give and receive feedback with skill, courage and care.
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This practical and accessible book explores and explains the psychology and skill set involved in giving and receiving feedback well. Feedback is a powerful yet vastly under-utilised tool for organisations of all kinds and an integral part of a thriving workplace culture. Whatever your organisation does, high quality feedback that is communicated with skill and care will help you to better understand your customers and clients, build stronger relationships, and create a team that enables you and your colleagues to be at your best more often.

About the Author

Elloa Barbour is an organisational consultant, facilitator and coach who specialises in team and leadership development. She works with people across the for-profit and not-for-profit sectors in the UK and EMEA. Elloa is skilled at creating safe, open spaces where people can have honest, courageous conversations about the things that matter most – resilience and self-care, leading in uncertainty, managing change and transitions, creating healthy workplace cultures, and people development. She lives in Brighton in the UK.

  • -About the author
  • -Introduction
  1. The Fundamentals of Feedback
    1. What feedback is
    2. Why feedback matters
    3. What feedback is not
    4. Summary
  2. The Costs of Not Giving Feedback
    1. Why people avoid asking for and giving feedback
    2. The costs of not giving feedback
    3. Summary
  3. The Three Layers to Feedback
    1. The event or behaviour: What feedback appears to be about
    2. Feelings and emotions: Where leaders fear to tread
    3. Identity: Beliefs and sense of self
    4. Summary
  4. The Purpose of Feedback
    1. The purpose of feedback
    2. Motivational feedback
    3. Developmental feedback
    4. Relational or systemic feedback
  5. How to Prepare for A Feedback Conversation
    1. Why preparation matters
    2. How to know when you are ready to give feedback
  6. The Art of Receiving Feedback
    1. Why receiving feedback matters
    2. Five steps for receiving feedback well
  7. How to Give Better Developmental Feedback
    1. ‘Even Better If…’
    2. Situation-Behaviour-Impact
    3. Summary
  8. Timing, Setting and Readiness
    1. Getting the timing right
    2. Choose a helpful setting
    3. Readiness
  9. How to Give Better Feedback
    1. Ask for feedback more often
    2. Share vulnerably and use “I” statements
    3. High support, high challenge
    4. Focus on people’s growth and development, not their flaws or ‘weaknesses’
    5. Balance the amount of motivational and developmental feedback
    6. Give feedback to yourself
  10. Bringing It All Together
    1. Summary
    2. In closing
  • Acknowledgements
  • Table of figures
  • Endnotes

Understand what feedback is and why it’s important. Learn different approaches to giving feedback that helps others grow. Get better at receiving feedback by listening and processing information. Consider the timing, setting, and readiness before having feedback conversations.

About the Author

Elloa Phoenix Barbour