Effective modern administration requires the development of multiple skills which should enable an administrator to lead a high-performance team. This book on “Administration Skills” provides a quick reference guide to various aspects of managerial behaviour, leadership styles, managerial functions, team-building etc., and will be of considerable benefit not only to the practicing managers but also to the potential administrators.

1. Administration skills 
   
   1. Introduction 
      
   2. The administrator’s job 
      
   3. Who is an administrator? 
      
   4. Different administrative jobs 
      
   5. Managing resources 
      
   6. Administrative effectiveness 
      
   7. Development cycle 
      
   8. The upgraded role of the administrator 
      
   9. Business environment and office responsibilities 
      
   10. Administrative skills 
       
   11. Practical skills for administrators 
       
   12. Ten key qualities for administrators 
       
2. Administrative functions and responsibilities 
   
   1. Planning 
      
   2. Organising 
      
   3. Coordinating 
      
   4. Motivating 
      
   5. Controlling 
      
   6. Administrative responsibilities 
      
3. Effective communication skills 
   
   1. Transmitting your message 
      
   2. What is meant by communication? 
      
   3. Why do we need to communicate? 
      
   4. Effective communication skills 
      
   5. Choosing paper over spoken word 
      
   6. Barriers to communication 
      
4. Understanding behaviour 
   
   1. Introduction 
      
   2. Passive behaviour 
      
   3. Aggressive behaviour 
      
   4. Assertive behaviour 
      
   5. Comfort zones 
      
   6. Getting to win/win 
      
   7. Assertiveness building blocks 
      
   8. Human hypothesis 
      
5. Interpersonal skills 
   
   1. Introduction 
      
   2. Importance of interpersonal skills 
      
   3. Uses of interpersonal skills 
      
   4. Factors affecting interpersonal relationships 
      
   5. How to accommodate different styles 
      
   6. Consequences of interpersonal relationships 
      
6. Leadership and team building 
   
   1. Meaning of leadership 
      
   2. Approaches to leadership 
      
   3. Task, team and individual functions 
      
   4. Interaction needs within the group 
      
   5. Functions and responsibilities of leadership 
      
   6. Styles of leadership 
      
   7. Path-goal theory 
      
   8. Situational leadership model 
      
   9. Team building 
      
   10. Characterstics of high performance teams 
       
   11. Attributes of high performance teams 
       
7. Effective decision making 
   
   1. Features 
      
   2. Scope 
      
   3. Purpose 
      
   4. Types 
      
   5. Process 
      
   6. Effective decision making 
      
8. Presentation skills 
   
   1. Introduction 
      
   2. Process 
      
   3. Examples of presentation language 
      
9. Time management 
   
   1. Introduction 
      
   2. How do you manage time? 
      
10. Managing stress 
    
    1. What is stress? 
       
    2. Recognizing stress 
       
    3. Acknowledging stress 
       
    4. Common signs of stress 
       
    5. Coping with stress