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Work Skills for Administrative Assistants

Sprache:  English
This book discusses various existing performance review systems as well as the new trends that are taking shape, and is likely to be useful to existing as well as aspiring employees at all levels.
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book.tabs.learning objectives

Efficient administrative assistants are very valuable to the enterprise for which they work, so they are in great demand and command good salaries and other benefits. Good, well-trained administrators are valued and sought after; no enterprise can get along without one (or more) of them. Their range of duties can be wide, and can vary considerably.This book is an attempt to highlight the various skills required by administrative assistants in order to be effective in the performance of their duties, and is likely to be useful to existing as well as aspiring employees at various levels.

About the Author

Manmohan Joshi has over 50 years’ experience of teaching, training and administration. He has taught students of MBA, B. Ed, & Law. Several of his books are available at bookboon.com, and are quite popular.With Degrees in English, Education & Management he has been able to provide deep insight on various topics of interest to people of different professions.

  • About the author
  • Introduction
  1. The business environment
    1. Introduction
    2. Types of business enterprises
    3. Office organisation and control
    4. Summary
    5. Self-assessment exercise
  2. The administrative assistant
    1. Introduction
    2. Dealing with different managers
    3. Adapting to change
    4. Personal attributes
    5. Skills
    6. Summary
    7. Self-assessment exercise
  3. Business communication
    1. Introduction
    2. Characteristics of effective communication
    3. Verbal communication
    4. Non-verbal communication
    5. Written communication
    6. Social media management
    7. Summary
    8. Self-assessment exercise
  4. Meetings and documentation
    1. Introduction
    2. Organising meetings
    3. Report writing
    4. Writing proposals
    5. Filing system
    6. Summary
    7. Self-assessment exercise
  5. Reception and supervision
    1. Introduction
    2. Reception duties and skills
    3. Dealing with visitors
    4. Summary
    5. Self-assessment exercise
  6. Soft skills
    1. Introduction
    2. Need for soft skills
    3. Summary
    4. Self-assessment exercise
  • References
  • Table of figures

Gain proficiency in business communication including verbal, non-verbal, written, and digital forms. Implement and manage effective filing systems for efficient document retrieval and storage. Develop vital soft skills, including managing interpersonal relationships, time management, problem solving and teamwork.

Über den Autor/die Autorin

Manmohan Joshi