The Experts Teach: Assertiveness

Beschreibung

In "The Experts Teach: Assertiveness", we bring together 25 articles from the top experts on assertiveness. They will show you how to become a confident person at home and at work.

The expert authors include Robert Graham, principal of GrahamComm; Tom Cox, Managing Consultant at Cox Business Consulting, Inc; and Astrid BaumGardner who presents workshops on personal communication.

If you are a manager, these articles will show you the importance of building a confident and assertive team. If you are a trainer, they will give you a rich source of material to train your people in assertiveness. If you are a learner, they are quite simply professional game-changers.

Einleitung

In each of “The Experts Teach” series, we’ve gathered together some of the world’s best thinkers to share their ideas with you. Their ideas offer new, refreshing, and insightful ways to look at old themes, allowing you to discover new perspectives, develop your understanding, and change the way you think.

Inhalt

1. How to Feel and Project More Confidence in Your Life by Robert Graham
2. Stop Being So Nice!: Customer Service Tips When People are Stressed by Jeff Mowatt
3. Handling Passive Aggressive Employees by Thomas Cox
4. Quick Assertive Communication Skills for Professionals by Joshua Uebergang
5. Avoiding Office Politics: How to Advance Your Career Without Bullying or Boot-licking by Jeff Mowatt
6. “I Don’t Know How” Is Not a Valid Excuse by Steve Pavlina
7. Inferiority Complex and the Self-Image by Joshua Uebergang
8. A 2-Letter Word That’s So Hard To Say by Erica Rowntree
9. What Makes You a Quiet Person? How to Overcome Passive Behavior and Communication by Joshua Uebergang
10. Free to Be Me by Steve Goodier
11. Cultivating the Positive Mindset: Using Your Best-Self Affirmation by Astrid Baumgardner
12. Hidden Gifts: What Aikido Can Teach Us about Conflict by Judy Ringer
13. Self-Esteem Bricks by Victor Antonio G.
14. Approach Anxiety by Steve Pavlina
15. Customers from Hell: Five Do’s and Don’ts for Calming Cranky Customers by Jeff Mowatt
16. Nice Teams Finish Last by Thomas Cox
17. Learn to Say “No” by Colin Crouch
18. Something Only You Can Do by Steve Goodier
19. The Four Parenting Styles in Passive, Aggressive, and Assertive Behavior by Joshua Uebergang
20. Your Authentic Self – Lessons From Sex & the City and Jane Austen by Astrid Baumgardner
21. Dissolving Limiting Beliefs by Steve Pavlina
22. Assertive Communication by Dennis Heath
23. Tempering Our Temper by Steve Goodier
24. Recognising a Bullying Boss by David Diamond
25. The Humility Advantage: How Less Ego Creates More Sales by Jeff Mowatt