Candidate experience is the journey from job application to employment – the processes, procedures and the engagement and interest generated. In an age of increasing organisational transparency, this experience is becoming ever more critical. Creating great candidate experience is important for employer branding, company reputation and early employee engagement. This guide will help HR professionals, recruitment practitioners and hiring managers to understand, create and measure great candidate experience.

About the author

Tim is a UK HR professional and Chartered Fellow of the CIPD with over twenty years of generalist experience in roles across the private, public and voluntary sectors. Alongside his “day jobs”, he has co-written a number of books about HR and management, including the successful “Putting Social Media to Work” series. A self-confessed social media convert, Tim is active on Twitter (as @TimScottHR) and also writes for a number of publications and sites.  

Gemma is an experienced HR Director, a Chartered Fellow of the CIPD, and a regular speaker and writer on a variety of HR topics including employee engagement, flexible working, wellbeing and social media. Gemma co-founded The Work Consultancy where she focuses on policy development, content creation, wellbeing and training. Prior to The Work Consultancy, Gemma held a variety of senior HR roles including leading significant organisational change projects and HR transformation. Gemma is a qualified mediator and coach.

• About the authors
  
• Introduction
  

1. The problems
   
2. The challenge 
   
3. What A Candidate Wants 
   
4. Principles of great candidate experience 
   
5. Internal v External Candidates 
   
6. Where are you now? 
   
7. Defining Great - The Three Stages of Recruitment 
   
8. Great Interviews 
   
9. Other Recruitment Methods 
   
10. Just say No 
    
11. Technology 
    
12. Special Considerations 
    
13. Recruitment Agencies and Candidate Experience 
    
14. The role of the hiring manager in great candidate experience
    
15. A Word on Induction
    
16. Measuring success 
    
17. Social Media and Candidate Experience
    

• Top tips
  
• And Finally…..