Improving Performance with Balanced Scorecard

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60 pages
This book describes how to control better and improve your Company’s Strategy and Performance by the use of the concepts and perspectives contained in the Balanced Scorecard Framework.
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Über den Autor

John Kyriazoglou obtained a B.A. (Honours) from the University of Toronto, Canada, also earning a Scholastic award for Academic Excellence in Computer Science. John has worked in Canada, England, Greece and other countries for over 35 years, as a Senior IT manager, Managing Director, IT auditor and co...


This book describes how to control better and improve your Company’s Strategy and Performance with the Balanced Scorecard Framework. It does this by identifying the concept and importance of strategic controls, describing the types of strategic controls (such as financial, output, IT, etc.), defining the roles and responsibilities of managers and others in these, proposing a Balanced Scorecard Approach to Strategic Control for all enterprises and organizations and providing examples of a Performance Management Policy, a Corporate Strategic Plan, and a set of audit checklists and Business Performance Measures.

  1. Introduction 
  2. What is strategic control? 
  3. The Importance of Strategic Control 
  4. A Balanced Scorecard Approach to Strategic Control 
  5. Strategic Control Systems 
  6. Key Issues in Designing Strategic Control Systems 
  7. Critical Success Factors 
  8. Types of Controls 
    1. Financial Controls 
    2. Output Controls 
    3. Behavioral Controls 
    4. IT Controls 
  9. Roles and Responsibilities 
  10. Strategic Controls – Examples of BSC Implementation 
  11. Review and Audit Tools and Techniques 
    1. Strategic Readiness Checklist 
    2. Business Idea Development Checklist 
    3. Corporate Strategic Plan Checklist 
    4. Generic Performance Audit Program 
  12. Conclusion 
  13. Endnotes 
  14. Bibliography