This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful. Become a better leader by honing high-impact inter-personal skills such as: influencing; persuading; delegating; coaching; praising and more.

Most suveys into what employers want in their staff would result in a similar list. Employers are looking for people who are good at:

• Teamwork

• Communication

• Self-motivation

• Planning and organising

• Problem solving

• Decision making

• Time management and prioritising

• Flexibility and adaptability

• Willingness to learn

• Interpersonal and negotiating skills

In our companion e-book: Hidden Communication Skills Revealed, we discussed the career skills that take you stand-out. These essential inter-personal skills for managing an effective career included:

• Active listening

• Body language

• Assertiveness

• Questioning skills

However, this e-book goes one step further. It’s looks at the more advanced inter-personal skills needed to be an effective leader.

1. Introduction
   1. Influencing
   2. Power and influence
   3. Active listening and being interested in others
   4. Body language and being assertive
   5. Building rapport
   6. Influencing skills summary
2. Persuading
   1. Ethos, logos and pathos
   2. Arguing if you’re right, listening as if you’re wrong!
   3. Selling a message.
   4. Persuasion skills summary
3. Delegating
   1. Delegation defined
   2. Why delegate?
   3. How do you delegate?
   4. Communication skills for delegation
   5. Delegation Quick Checklist
4. Coaching
   1. What is coaching?
   2. The 5 P’s of coaching
   3. Communication skills for coaching
   4. A Coaching Process
   5. Coaching styles
5. Praising
   1. Praising is amazing – the power of feedback as a motivational tool
   2. Tips for giving positive feedback
   3. Effective feedback
6. Presenting
   1. Getting your message across
   2. Beginnings and ending
   3. The 60 second test
   4. Presentation checklist
7. Handling conflict
   1. What’s the problem?
   2. Typical responses to conflict
   3. Solving conflict together
8. Facilitating
   1. What is facilitation?
   2. Facilitation – focus on progress
   3. Facilitation – making progress
   4. Interpersonal skills for facilitation
   5. Personal Characteristics
9. Leading team meetings
   1. Effective team meetings – why meet?
   2. Types of meeting
   3. Effective team meetings: the basics
   4. Meetings tips – before, during and after
   5. Managing content and process
   6. Facilitating team meetings
10. What next?