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Handling Customer Objections

10m 15s
Sprache:  English
In this track, we will be learning how do you deal with dissatisfied customers and opportunity to listen to what the customer is saying and offer solutions.
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People always want to be sure that they are purchasing a good product. Simply put, customer objections are any problems your customer might have with buying or using your product or service.Customer objections are gold. As noted in a Forbes article, with 96% of dissatisfied customers not voicing their complaints, keeping your clients happy can go a long way to improving your business. Customer objections should be seen as gold; they should be viewed as positive because they allow you to present more information to the customer, which helps in customer retention and customer satisfaction.

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