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Coaching Skills for Managers

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Language:  English
This book is a very gentle introduction to coaching, written particularly for new managers and supervisors who wish to introduce coaching tools and techniques into their skillset.
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Coaching is now considered to be one of the essential elements of good management, and yet is often missing from management and supervisory training courses. This book is a very gentle introduction to coaching, written particularly for new managers and supervisors who wish to introduce coaching tools and techniques into their skillset. The book takes you step-by-step through the very basic ideas of coaching, and will be useful for anyone wanting to start coaching or embarking upon a formal training programme. Each chapter contains examples and exercises to help you to practice the techniques, and it is my hope that you will be inspired in time to gain coaching qualifications.

Are you a new manager or supervisor? Or have you been asked to incorporate coaching into your management role? Perhaps you’re keen to expand your knowledge and skills on the subject. If so, then this book is written for you. This little e-book is a basic introduction to coaching, with some examples and exercises, to give you the confidence to get started. Of course, I hope that you will see the benefits of using coaching techniques in your day-to-day work, and will want to read more or take a coaching course, so there are some useful links in the final chapter. You might also see the value in engaging a coach yourself to help you move forward in your career. In the meantime, let’s make a start.

Some people like to debate the difference between Coaching and Mentoring. Is there a difference? Technically, yes, but in practice it’s not that important. Usually mentors are people in your organisation who are already skilled at your job, who may have worked there longer, and who can help you to progress in the company. A coach does not necessarily need to know all about your job role, or the people involved in the problem, but can ask meaningful questions, help you plan your next steps and then encourage you as you move towards your agreed goal. But coaching by managers and supervisors usually involves a combination of the two approaches, so you are using your own experience as well as helping your colleagues to make progress in their work.

  1. Introduction
    1. So what’s the difference between coaching and managing someone?
  2. Building Rapport and Listening
    1. What is rapport?
    2. Becoming a good listener
  3. Time and Place
    1. How long should a coaching session last?
    2. How many coaching sessions will someone need?
    3. Where is the best place to meet?
    4. Agreeing the ‘contract’
  4. Why are we here?
    1. How to set the agenda
    2. The Wheel of Work
    3. The GROW Model
  5. Asking questions
    1. Why do we ask questions?
    2. Good questions are open and simple
    3. Wouldn’t it be easier simply to tell people what to do?
    4. It’s not what you say, it’s the way that you say it
    5. What if I don’t know what questions to ask?
    6. Questions to avoid
    7. Exercise
  6. Challenging assumptions
    1. So, how would I challenge my coachee?
    2. Cognitive Dissonance
    3. Challenging actions
    4. Questions that may challenge beliefs and actions
  7. Planning the next steps
    1. Dealing with obstacles
    2. Procrastination
    3. Perfectionism
    4. Exercise
  8. Giving and receiving feedback
    1. What is feedback?
    2. When should I give feedback to my coachee?
    3. What not to say
    4. What to do if your feedback gets a negative response
    5. Asking for feedback on your coaching session
    6. Self-Assessment
  9. Useful sources of information
    1. Coaching Courses
    2. Books
  10. About the Author
Coaching has become a powerfully practical tool for managers in any setting – whether used informally or formally. This book is a practical guide for anyone wanting to learn more about simple but effective coaching processes at work. It has a clear and direct style, with space for you to record and develop your thinking. A useful introductory guide.

Dr. Anita Pickerden

Training initially as a lawyer, and specialising in employment and discrimination law, Anita managed the Legal Unit for Birmingham Citizens Advice Bureau and later ran the Birmingham office of the Women’s Legal Defence Fund.

She then spent over 20 years in further and higher education, delivering professional and management development programmes for both public and private sector organisations. Anita designed and ran leadership development programmes and project management courses for managers in the public, private and voluntary sectors. At the same time, she developed a professional interest in coaching as a way of improving management skills, attended the Centre for Coaching based in London, gaining Certificates and Diplomas in basic coaching techniques as well as qualifications in Psychological Coaching, Coaching for Performance and Organisational Stress Management.

Anita achieved an MSc in Training from the Centre for Labour Market Studies at Leicester University in 1999. She was awarded her PhD in 2013, after researching the Work Life Balance issues for older workers in the Fire & Rescue Service as they prepared for retirement.