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Body Language in Customer Service

11m 4s
Sprache:  English
In this track, we’ll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it’s so important.
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Beschreibung

The bulk of customer service training concerns what we say to customers, emphasising the rehearsal of scripts, sales pitches and language best practices to maximise the chance of a positive customer experience. But this is only half the story, as body language and non-verbal communication play a crucial role in customer service as well. In this track, we’ll discuss how you can use better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry, and why it’s so important to take into account.

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