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Working with People – The Missing Manual

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Language:  English
Almost everything a business does depends on people, but no-one teaches us how humans work. Working with Humans explains what motivates us and provides essential tools for managers.
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Almost everything a business does depends on people, but no-one teaches us how humans work. Managers have to deduce from scratch the complex rules of human behaviour, and must work out for themselves how to intervene in ways that make situations better.
Written by Piers Bishop of WeThrive, Working with Humans helps fill that gap.
Part 1, The Missing Manual for the Human Being, explains what motivates us and sets out a framework in which people will get on with each other, engage and perform better. Part 2, The Leadership Toolkit, contains essential tools for managers to help make that a reality.
Used by itself or with wethrive.net this eBook will change the way you understand - and work with - your people.

About the author

Piers Bishop is a founder of WeThrive, the employee engagement platform which delivers insights, actions and learning content to help managers create a high performance culture and improve results. He is a member of the Engage for Success ‘guru’ group and founded the mental health charity Resolution which helps traumatised veterans recover from their nightmares.

  • About the author
  • Introduction
  1. The modern human – and its inheritance
  2. The implications for our behaviour
  3. Isn’t it good to be excited at work?
  4. Making the team a team
  5. What would a sustainably high-performance workplace look like?
  6. The multiple effects of fixing the workplace
  7. I want one of those…
  8. Making a start
  • Part two: The Leadership Toolkit
  1. Beginning the process of change
  2. Setting them up to succeed
  3. The ABC of conversations
  4. Talking about change so it happens
  5. The language of understanding
  6. I blame the scapegoats
  7. That didn’t work…
  8. Next steps
  9. Insomnia?
  • Endnotes

About the Author

Piers Bishop

I was very lucky in my first job: it provided endless learning opportunities, regular tests of knowledge and skills, constant necessity to improvise and create, and endless contact with an ‘interesting’ bunch of highly-skilled characters. I didn’t realise it at the time, but it was set up as near-perfectly as any job could be to provide motivation and satisfaction to the employees (in every respect except the salary – I was working for BBC radio – and one other thing which I’ll come to in a moment).

Now that developments in psychology and neuroscience have started to elucidate the connections between human needs, experience, hormones, brain cells, emotions and behaviour, we can begin to see how the unusual working environment of a radio studio fitted the diverse needs of the staff at a fundamental level. This explains why that job was so satisfying – and why you could have worked in those studios with a broken leg and felt no pain.

One thing was painful, though – the staff felt, almost without exception, that they were doing their work despite the management structures that should have been supporting them. Perhaps the ‘creative’ types would not have enjoyed any kind of management approach, but there was a chasm between the studio teams and the Personnel Department, as it was then called.

For the last 20 years I have been working with individuals, groups and companies that need to change. As a consultant in human behaviour and director of Performance Review Pro, working in businesses of all sizes on problems with communication and motivation, I want to help managers understand what is upsetting their staff and getting in the way of intelligence and performance. Information is the key to this – the right kind of information, used in the right way.

That’s what we aim to provide with Performance Review Pro, an online system which unpacks the multiple ways in which the culture and environment of the workplace interact with the intricacies of human nature, and then shows managers how to help make things work better.

Aside from Performance Review Pro I am also a member of the Engage for Success ‘guru’ group, though I am not yet able to levitate unaided; I have an MA in psychotherapy and was part of the working party that defined the National Occupational Standards for cognitive–behavioural therapy; and I founded the mental health charity Resolution, which provides specialist psychological trauma services for veterans who cannot get satisfactory symptom relief elsewhere.