Interpersonal Relationships & Communications

People Skills for Managers
af Samuel A. Malone
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63 pages
Sprog:
 English
Practising good interpersonal and communications skills is the sign of a good manager.
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Description
Content

Practising good interpersonal skills is the sign of a good manager. Good managers earn the trust of their staff by keeping their word and staying loyal to them. They expect their staff to stay loyal to them in return. Managers should understand the importance of emotional intelligence and practise the skills of empathy. They build rapport with staff by remembering their names, being inspirational and friendly and taking an interest in their welfare. Managers need to be good at managing upwards (i.e. their boss) as well as downwards (i.e. their staff).

A manager gets things done through people. To do this well the manager must practise the art of good communication. Listening is probably the most complimentary thing you can do, and the easiest and best way to win friends and influence people.

About the author

Samuel A Malone is a self-employed training consultant, lecturer and author. He is the author of 21 books published in Ireland, the UK and abroad on learning, personal development, study skills and business management.  Some of his books have gone into foreign translations and second editions. He has an M.Ed. with distinction (in training and development) from the University of Sheffield and is a qualified Chartered Management Accountant (ACMA), Chartered Global Management Accountant (CGMA) and a Chartered Secretary (ACIS). He is a fellow of the Irish Institute of Training and Development (FIITD).

  1. Interpersonal relationships 
    1. Influencing skills 
    2. Amicable Model 
    3. Self Knowledge 
    4. Understanding Others 
    5. Building Rapport 
    6. Remembering Names 
    7. Handling Difficult People 
    8. Personal Attributes of a Good Manager 
    9. Understanding Personality Types 
    10. Managing Upwards 
    11. Summary 
    12. Five Steps to Improving Your IPR Skills 
  2. Communication 
    1. Features Of Communication 
    2. Successful Verbal Communication 
    3. Listening 
    4. Facilitative Listening 
    5. Barriers to Listening
    6. Different Types of Listening 
    7. Asking Questions 
    8. Facilitation Questions 
    9. Body Language 
    10. Summary 
    11. Five Steps to Improving Your Communication Skills 

  • Acknowledgements 
  • About the author 
  • References and bibliography