In this track, we will take a look at why motivating your customer service team is pivotal to your business growth and survival and then go through some actionable steps that team leaders or supervisors can take to motivate their customer service team.Why is it important to motivate your customer service team?Team leaders and supervisors must recognise that in order to make exceptional service delivery a part of their team and organisation structure, there needs to be a cultural shift in the organisation. It can’t just be a box that needs to be ticked.
