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Audio Learning

Expert Talk: Mediation Process and Principles

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16m 30s
Language:  English
In this Expert Talk we will give you insights into different types of mediation, a suggested mediation process and the key principles of an effective mediation.
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Beskrivelse

In this Expert Talk we will give you insights into different types of mediation, a suggested mediation process and the key principles of an effective mediation. These principles are also relevant for an effective meeting culture, so not only for conflict situations.

You will learn about:

  1. A six-phase process of effective conflict resolution
  2. Facilitative and evaluative mediation;
  3. How to apply this knowledge in intercultural mediation.

In this Expert talk you will be introduced to the concept of the mediator as a process manager and the conflict parties as experts of their conflict. We invite you to observe and get feedback on your own approach to resolve conflicts and the impact this has in your professional and personal life.

About the Author
Susanne

Susanne Schuler

Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different countries. Susanne works with international organisations such as SAP, BASF, Unilever, Roche, IKEA, Unilever and institutions such as the UN and the European Bank for Reconstruction and Development as well as major UK organisations including the BBC and Lloyds Bank. Susanne has trained over 1,000 delegates from more than 30 different nationalities in negotiation techniques, mediation, conflict management, and diversity and inclusion. Susanne leads also a programme focused on resolving board conflicts which she delivers around the world. An accredited mediator in the UK and Germany, Susanne has facilitated more than 100 mediation and conflict management cases to a constructive resolution. She has written papers on effective conflict resolution and negotiation in French, German and English.

Born in Namibia, Susanne has lived, studied and worked in Germany, Spain, France, Belgium, and the Americas.