Kategorier Priser Virksomhedsløsninger
Free Textbook

Berliner Balanced Scorecard: Customer Perspective

0 Anmeldelser
18
Language:  English
This textbook is a summary of “Berliner Balanced Scorecard: The Customer Perspective”.
Download free PDF textbooks or read online. Less than 15% adverts
Premium abonnement gratis i de første 30 dage, derefter $5.99/mnd
Beskrivelse
Indhold

This textbook is a summary of “Berliner Balanced Scorecard: The Customer Perspective”. The ‘Berliner Balanced Scorecard’ approach demonstrates that the perspectives of the Balanced Scorecard are linkable and that each of them can be calculated. At the same time, the approach faces the challenge to quantify human resource capital.

  1. From product- to customer profit contribution
    1. Product- versus customer-based calculation
    2. Activity-based costing
  2. From customer profit contribution to customer cash flow
  3. Calculated investment summary of the customer value
    1. Determining the adequate target rate
    2. Field of application for the customer value and interpretation of the results
  4. The index hierarchy of the customer perspective
  5. Combining the shareholder value and the balanced scorecard
  6. Conclusion and outlook
  7. List of Sources
  8. Endnote
About the Authors

Martina Lukowsky

Prof. Dr. Wilhelm Schmeisser

Lydia Clausen