Many managers complain that their employees have poor problem-solving skills. These poor skills were acquired in an educational system that ignored the importance of creative and logical problem solving (CPS), and failed to educate students in how to assimilate, manipulate, and synthesise information to solve problems creatively. This book will address this need. A total of eight popular problem-solving techniques are covered. These include ABCDE technique; the TOTE method; the Six Thinking Hats; Brainstorming, Systems Thinking; the Pareto Principle; and the Fishbone Diagram.
About the author
Samuel A Malone is a self-employed training consultant, lecturer and author. He is the author of 21 books published in Ireland, the UK and abroad on learning, personal development, study skills and business management. Some of his books have gone into foreign translations and second editions. He has an M.Ed. with distinction (in training and development) from the University of Sheffield and is a qualified Chartered Management Accountant (ACMA), Chartered Global Management Accountant (CGMA) and a Chartered Secretary (ACIS). He is a fellow of the Irish Institute of Training and Development (FIITD).