Staff must be willing and able to perform in a way that achieves results, and that may require development. This title explores the role of the manager in day to day on-the-job training activities to create and maintain excellence and how to do so effectively. The emphasis is on one to one counselling and working with members of a team, and doing so in a way that fine-tunes existing skills and introduces necessary new ones in light of changing circumstances.
About the author
Patrick Forsyth is a consultant, trainer and writer. He has worked with organisations large and small and in many different parts of the world. He is the author of many successful books on management, business and careers and prides himself on having a clear how-to style. One reviewer (“Professional Marketing”) commented: Patrick has a lucid and elegant style of writing which allows him to present information in a way that is organised, focused and easy to apply. In this series he is also the author of several titles including “Your boss: sorted!” and “How to get a pay rise”. His writing extends beyond business. He has had published humorous books (e.g. Empty when half full) and light-hearted travel writing: First class at last!, about a journey through South East Asia, and Smile because it happened about Thailand. His novels, Long Overdue and Loose Ends, were published recently.