Mary Drumond, Chief Marketing Officer at Worthix, is considered one of the rising voices of Customer Experience (CX). She has been featured as a thought leader by various publications and authored multiple pieces on the state of Customer Experience.

As host of the Voices of CX Podcast, for 5 seasons Mary has interviewed best-selling authors, world-renowned speakers, and top CX executives. Their conversations have ranged from helping organizations keep up with the Experience Economy to creating customer-centric cultures around the globe.