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How To Manage Your People’s Performance

Getting the Very Best From Your People

42
Language:  English
Good employee performance is essential for any organization’s success. However, managing people’s performance can be a challenging task and many managers fail to address it correctly.
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Description
Content
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Good employee performance is essential for any organization’s success. However, managing people’s performance can be a challenging task and many managers fail to address it correctly.When people’s performance is managed positively, they are more engaged, more motivated and deliver a better quality and quantity of work.Performance management is the process of creating a work environment in which people are enabled to perform to the best of their abilities. This book will detail a proven step by step process that any manager can use to improve the performance of their team.Anyone who manages people needs this book!

About the Author

Simon Hazeldine is a sales performance and sales transformation consultant, speaker and elite trainer, helping his clients to win more sales, more often, with more margin. He has worked in over thirty countries and his client list includes some of the world’s greatest companies. He is the bestselling author of eight books on selling, negotiating, sales management and performance psychology. They have been endorsed by business leaders including multi-billionaire business legend Michael Dell. Simon is co-founder of leading sales podcast “The Sales Chat Show”.

  • About the Author
  1. Introduction
  2. How to establish and maintain a high-performance environment
    1. Challenge
    2. Support
  3. The 5 keys to managing performance - the performance pentagram
    1. Key #1 Provide clarity on direction and contribution
    2. Make sure people understand “the why”
    3. Make sure people know where they are going
    4. Make sure people have “line of sight”
    5. Key #2 Set clear goals / targets
    6. The psychological research into goal setting
    7. Making sure your people have clear targets and goals
    8. How to set goals / targets that work
    9. Key #3 Set clear standards / expectations
    10. To do a good job people need to understand what good looks like
    11. High expectations lead to high performance
    12. The importance of being firm but fair
    13. Key #4 Provide regular feedback
    14. The two different types of feedback
    15. Evaluative feedback informs
    16. Developmental feedback empowers
    17. How to give effective feedback
    18. Feedback frameworks
    19. How to give tough feedback
    20. Key #5 Differentiate based on performance
    21. What to do with your high performers
    22. What to do with your good performers
    23. What to do with your average performers
    24. What to do with your poor performers
  4. How to set up your performance management routines
    1. Individual performance meetings
    2. Team performance meetings
  5. Motivating your people
    1. Motivating and de-motivating factors
    2. The psychological bank account
  6. Developing your people
    1. The 70 / 20 / 10 principle
    2. Training
    3. Mentoring
    4. Coaching
  7. Managing poor performance
    1. Identifying the causes of poor performance
    2. Setting up a performance improvement plan
  8. Conclusion
  9. References

Know how to communicate goals and standards to your team. Utilize feedback to support your team’s growth and performance. Use motivation and personal development to enhance your team’s abilities. Address and improve situations of underperformance within your team.

About the Author

Simon Hazeldine