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This textbook introduces the reader to what being an outstanding communicator is all about.
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About the book
This book introduces the reader to what being an outstanding communicator is all about. Understanding what effective communications actually are, how information is processed by your brain, how to get your point across in a concise and effective manner, how to build effortless rapport and much more.
So what does it take to become a master communicator?
Have you either “got it” or you haven’t? Are you born with outstanding communication skills or can they be learned?
Either way, you’ll need to be a master communicator to get on in your studies and to progress throughout your career and life in general.
This textbook covers the essentials and also hidden secrets of what being able to communicate with ease is all about.
Sean McPheat, the Founder and Managing Director of management development specialists, MTD Training is the author of this publication. Sean has been featured on CNN, BBC, ITV, on numerous radio stations and has contributed to many newspapers. He’s been featured in over 250 different publications as a thought leader within the management development and training industry.
MTD has been working with a wide variety of clients (both large and small) in the UK and internationally for several years.
MTD specialise in providing:
- In-house, tailor made management training courses (1–5 days duration)
- Open courses (Delivered throughout the UK at various locations)
- Management & leadership development programmes (From 5 days to 2 years)
- Corporate and executive coaching (With senior or middle managers)
MTD provide a wide range of management training courses and programmes that enable new and experienced managers to maximise their potential by gaining or refining their management and leadership skills.
Our team of highly skilled and experienced trainers and consultants have all had distinguished careers in senior management roles and bring with them a wealth of practical experience to each course. At MTD Training we will design and deliver a solution that suits your specific needs addressing the issues and requirements from your training brief that best fits your culture, learning style and ways of working.
Our programmes are delivered when and where you need them! We believe that training should be fun, highly interactive and provide “real world” practical techniques and methods that you can use back in the office – and that’s exactly what we provide.
1. Introduction – Effective Communication Skills
1.1 The Importance of Communication
1.2 What Is Communication?
1.3 What Are Communication Skills?
1.4 The Communication Process
2. Perspectives in Communication
2.2 Visual Perception
2.4 Other Factors Affecting Our Perspective
2.4.1 Past Experiences
3. Elements of Communication
3.2 Face to Face Communication
3.2.1 Tone of Voice
3.2.2 Body Language
3.2.3 Verbal Communication
3.3 Physical Communication
4. Communication Styles
4.2 The Communication Styles Matrix
4.2.1 Direct Communication Style
4.2.2 Spirited Communication Style
4.2.3 Systematic Communication Style
4.2.4 Considerate Communication Style
4.3 Examples of Communication for Each Style
4.3.1 Direct Style
4.3.2 Spirited Style
4.3.3 Systematic Style
4.3.4 Considerate Style
5. Basic Listening Skills
5.3 Active Listening
5.3 Becoming an Active Listener
5.4 Listening in Difficult Situations
6. Effective Written Communication
6.2 When and When Not to Use Written Communication
6.2.1 Complexity of the Topic
6.2.2 Amount of ‘Discussion’ Required
6.2.3 Shades of Meaning
6.2.4 Formal Communication
6.3 Writing Effectively
6.3.1 Subject Lines
6.3.2 Put the Main Point First
6.3.3 Know Your Audience
6.3.4 Organization of the Message
About the Author
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Duane A. Mills ★★★★★
The book was able to present the details in an organized manner. The contents were direct to the point thus can easily be understood by students and professionals.
ti's a very helpfull book