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Business Email Etiquette

Business Email Etiquette
5.0 (12 reviews)
ISBN: 978-87-403-0734-4
1 edition
Pages : 46
  • Price: 75.50 kr
  • Price: €8.99
  • Price: £8.99
  • Price: ₹150
  • Price: $8.99
  • Price: 75.50 kr
  • Price: 75.50 kr

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About the book

  1. Description
  2. Preface
  3. Content
  4. About the Author

Description

Email is currently the most used communication channel in the business environment, as businesses rely on it heavily for sending messages across long distances in a short time.

Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when sending and receiving emails. The rules of etiquette are centered on how messages should look and on what they should contain, so this book is built around email appearance and contents, providing detailed guidelines for each of the two subjects.

Preface

Email is currently the most used communication channel in the business environment. Although personal communication has steadily shifted to social media and instant messaging in the 21st century, business still relies heavily on email for sending messages across long distances in a short time.

Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel. The rules of etiquette are centered on how messages should look and what they should contain, so this book is built around email appearance and contents.

The first chapter of the book will provide a general overview of email as a communication channel, guiding readers through some of the key moments in email history, stating a few facts about where email stands today and defining the concept of email etiquette. The second chapter will present rules the of email appearance, starting from how an email address should be structured, then moving on to the subject field, salutations and closings, font, message spacing and finishing with the signature. The third chapter will take the reader through what an email should contain, mentioning the style and tone in which an email is written, enumerations, use of emoticons and abbreviations. Replying to emails is a vital part of etiquette, which is addressed in the fourth chapter of this book, and it is followed by some suggestions for handling specific situations in the sixth chapter.

Content

  1. General Information
    1. A Brief History of Email
    2. Email Today
    3. How Email Works
    4. Why Email is Popular
    5. Defining Etiquette
    6. Understanding Email Etiquette
  2. Email Form
    1. Email Address Local Parts
    2. Subject
    3. Salutations and Closings
    4. Font
    5. Paragraph Spacing
    6. Signature
  3. Email Content
    1. Writing Style
    2. Tone and Punctuation
    3. Enumerations
    4. Emoticons
    5. Attachments
  4. Replying to Emails
    1. Reply, Reply All and Forward
    2. Response Time
    3. Auto-Replies
    4. Sent From Mobile
  5. Specific Situations
    1. Emailing Customers
    2. Emailing colleagues
    3. Emailing suppliers
  6. Examples of Common Mistakes
    1. Too Personal in Content
    2. Too Cordial
    3. Too Emotional
    4. Too Crowded
    5. Too Informal
    6. Too Many Mistakes
  7. Final Steps

About the Author

Dragos Iliescu is a trainer and instructional designer, with a professional background in various training, e-learning development and training management positions.

He holds several certifications on such topics as training, instructional design, technology enabled learning or gamification.

Over the years, Dragos has designed and delivered training programs on various soft skills, management and technical topics.

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