This book has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility. Readers can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large. The book will provide the reader with a thorough knowledge of the subject and the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.

About the Author

Jason Allan Scott is a successful Serial Entrepreneur, Professional Keynote Speaker, Best Selling Author, award-winning event professional, Mentor, Podcaster and a part of Tim Ferris's NR set who overcomes MS to bring value to the world. Voted Top 100 Movers and Shakers in Events by Eventbrite 2016, Voted number 1 on Double Dutch 250 people in Events and top 10% of social media in events in the world and one of the Small Business Top 100 companies 2016 and the only person in history to be nominated twice in one year as the most influential person in events by Haymarket Media. He has also been invited to number 10 Downing Street ( think the White House with a stricter door policy) twice due to his podcast success and the first person in the world to sell three podcast channels.

• About the Author

1. Conflict and Anger
2. Listening
3. Negotiation
4. Mediation
5. Crisis Mediation
6. Practicing Conflict Management Techniques