Competências de Comunicação
There is no denying it: communication skills are essential in all aspects of business! Our communication eBooks will help you improve your skills, whether you are faced with one or one thousand people.
Download all “Competências de Comunicação” books in one ZIP-file
For your convenience, we have put all the books in this category into a zip file which you can download in one go
I Still Can’t Speak English
Read how you can finally learn to speak English quickly by curating your own free and hugely effective social learning and social media English course.
Your Boss: Sorted!
An antidote to discontentedly putting up with things, the book can be your first step to a better future.
How to deal with your manager
This book is an attempt to give an insight into the behaviour of managers, and provides guidelines how to understand the role of your manager so that you may deal with him/her to your advantage.
Interpersonal Skills For Entrepreneurs
This book aims to help you improve the way you relate to others in order to cultivate a reputation as a reliable partner.
Soft Skills
This book provides practical guidelines to develop soft skills in order to shape up the overall personality. It will be of use to all - particularly final year graduate/post-graduate students.
How to Effectively Communicate
Want to create an open and honest communication environment for you and your team? This eBook explains how to use the basic principles of communication to achieve this whatever the situation.
How to increase the effectiveness of your training
Whether you are a public speaker, corporate trainer, freelance workshop leader, teacher or manager, there is something for you in this book.
Strategic Communications in the Digital Age
Is it possible to fully avoid the Internet these days? Is it possible to hide ourselves, our privacy and our lives from digital communications?
How to ask for what you want at work
This book helps you to articulate your message and say “no” to taking on extra work; it shows you the way to delegate and ask for a pay rise or promotion.
Conscious body language
”Life is hard”. How many times have we heard that? What if right now, being on “Technology’s cutting edge” is making it even harder and sharper?
Digital Thinking and Mobile Teaching
This book includes case study examples from elementary, secondary and post secondary settings to assist readers in applying the book’s concepts in a concrete fashion.
Digital Training @Work
This book focuses on improving organizational interactions and employee learning through communication strategies associated with effective digital training and development experiences.
Setting an Agenda
This eBook explains how a well-written agenda will keep your meeting on track and ensure that attendees are properly prepared.
What is Active Listening?
Effective managers are effective communicators. This is because they actively listen to all that others say. This eBook describes how to develop your ability to actively listen.
Risk and Crisis Communication
This e-book guides readers through the complexities affiliated with organizational risk identification, crisis management, ethical stakeholder engagement, and strategic communicative response.
Effective Conference Calls
This eBook explains how to overcome the problems associated with conference calls and make them effective forms of communication.
Your ultimate guide to questioning & listening
What would happen if the questions you asked were better constructed & response driven? This guide examines the skills, tools & techniques needed to become a phenomenal interpersonal communicator.
Communication Skills
This e-book offers you a number of insights and hints how to improve your communication skills.
Perspectives in Education
This book containing articles on various topics in the area of education is an attempt to shed light on various aspects of education and will be of interest to educators and educational administrators
Powerful online communication
This book is about how to manage your online reputation and how to become the first thing in your stakeholder's mind.
Business Communication
This book highlights the importance of business communication in its various forms and outlines methods to ensure effective communications at all levels.
Communicating With Empathy
A review of the fundamentals of communication and how using and displaying an understanding of others helps make it effective.
Lift off Agile teams – Team Transformation Process
This book contains a set of tools and techniques to help Scrum Masters, facilitators, Agile Coaches and Agile practitioners to lift off Agile teams.
Working with Uncertainty
This book provides a catalyst to a process that can make a positive difference and take you forward.
Maximise your important business conversations
Explored from the perspective of team members as well as managers, this book provides practical advice about how to get more from some of the most important conversations you’ll have at work.
Communication in the CSR Context
This book is an attempt to shed light on the communication process in the CSR context and to establish the link between the communication tools to be used and the engagement process to be developed.
Advanced Communication Skills
Are you looking to take your communication skills onto the next level? Then this eBook is the right choice for you.
Dealing with Conflict and Complaints
Not many people like to deal with conflict, do you? Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
Starter Guide to Social Media
Are you looking to take advantage of social media for you or your business? With easy-to-understand introductions to all social networks such as Twitter, Facebook, LinkedIn etc. this book has it all!
Effective Communication Skills
This textbook introduces the reader to what being an outstanding communicator is all about.
Influencing and Persuasion skills
Being able to influence and persuade others to get them to do what you want them to do is a key skill not only in business but in life as a whole!
Internal Communication Management
Why is internal communication important and what are the advantages that it can determine for an organization?
Networking
Sound networking abilities are essential in a knowledge-based society. In consequence, people with broad and effective networks are usually both successful and in demand.
Aligning Your Business to Customer Journeys
This book is the second part of series. It deepens your knowledge on how to map customer journeys and add crucial details, such as customer emotions.
Introduction to Customer Journey Mapping
Customer Journey Maps are paramount for successful customer-centric business optimisation. This eBook gives you practical tools to get your journey mapping started.
Interpersonal Relationships & Communications
Practising good interpersonal and communications skills is the sign of a good manager.
How to Give & Receive Feedback
A highly practical “how to” guide on how to give and receive feedback, within a surprisingly original forward perspective about talent development in the 4th Industrial Revolution Era.
Communicating Change
Packed with communication tips, this book will help you deliver business change projects faster and with less resistance, by showing you how to produce and execute a change communications strategy.
Essential Communication Secrets!
- Are you a Manager who is sometimes lost for words? - Are there times when you actually say the wrong thing and make a difficult situation worse?
Communicating with Technology
This book is designed to introduce readers to the communication process and the competencies required to communicate digitally in professional settings.
Icebreakers
Originally, an icebreaker was used at the start of a training course to “break the ice” between people who were out of their normal workplace environment and perhaps feeling nervous and apprehensive.
The Art of Communicating
In this collection, you’ll find around 500 quotes on the theme of Communications.
Understanding Social Media
Social Media is the buzz about town. Almost everyone with internet access is using social media in some form or the other.
Cool It!
Do you: · Have to manage emotional and volatile staff? · Have to deal with angry customers?
There’s no “I” in TEAM
Wherever you work, it's almost certain that you'll be part of a team. The ability to work as an effective team member is something all employers look for in their staff.
Hidden Communication Skills Revealed!
Stand out from the crowd by practising your hidden communications skills!
High-impact interpersonal skills
This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful.
Business Communication
The book also explores tactics the reader can utilize in common internal and external communication efforts in business.
Using Social Media for Personal Gain
This book will introduce you to the main forms of social media and to use the tools in the most time efficient way possible to communicate with others and promote your personal brand.
Navigating Conversations in the Workplace
The "Me, My Team and The Organization" model is a practitioner’s proposal for improved communication. It invites readers to look at communication through the eyes of the individual at work.