Management boeken
Verbeter je managementvaardigheden met deze boeken. Lees bijvoorbeeld hoe je veranderingen op de juiste manier implementeert. Hoe je je tijd beter kunt managen en hoe je beter kunt presteren. Neem een kijkje!
Download alle “Management” boeken in één ZIP-bestand
Om het makkelijker te makken hebben we alle boeken uit deze categorie in een ZIP-bestand opgeslagen. Zodat je alles in één keer kunt downloaden!
Doelen Stellen
We hebben allemaal doelen. Ze komen voor in alle aspecten van het leven: hoe je relaties voert, wat je wil bereiken op het werk, de manier waarop je je vrije tijd indeelt...
High-impact interpersonal skills
This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful.
Creative Problem Solving
This book debunks the perceived mysteries and complexities of creativity and problem solving.
Burn-out: Van aanloop naar aanpak
In dit boek lees je hoe je een burn-out tijdig kunt herkennen en wellicht voorkomen. En wat je als manager kunt doen als het om een medewerker gaat.
25 tips voor meer resultaat met je team
In dit E-book krijg je 25 tips om meer resultaat te bereiken met jouw team. Hiermee kun je een stap zetten om je team vooruit te brengen.
Making the Most of Big Data
Drawing on an extensive analysis of literature this guide provides an introduction to Business Intelligence(BI) initiatives from the practitioner's perspective.
Effective Discipline
This eBook will help the reader manage discipline confidently and successfully at work.
Innovatie en creativiteit in het bedrijf
In iedere organisatie sluimert veel creativiteit. Via Ideeënbus 2.0 heeft u een nieuw instrument om dit voor het innovatiebeleid te verzilveren.
Goal Keeping
Don't just set goals, achieve them! Learn how with this straightforward guide and simple, step-by-step tools. Uncover what holds you back and create genuine motivation.
Portfolio Theory and Investment Analysis
This book evaluates the origins of Modern Portfolio Theory (MPT) as a guide for further study.
The Art of Problem Solving
Learn 7 step-by-step techniques and time-tested methods to tackle even the most complex problems, avoid costly mistakes and become a confident decision maker with The Art of Problem Solving.
De lijdensweg van leiderschap
Voor veel managers en ondernemers is dit gratis ebook een opluchting. Het is plezierig te ontdekken dat veel managers tegen dezelfde problemen aanlopen.
Coachend Leiderschap: tools voor managers
Een boek dat aangeeft hoe je het zelfbewustzijn van een manager in een organisatie verder kan ontwikkelen.
Lift off Agile teams – Team Transformation Process
This book contains a set of tools and techniques to help Scrum Masters, facilitators, Agile Coaches and Agile practitioners to lift off Agile teams.
The Secrets to Workshop Success
The Secrets of Workshop Success eBook is a must read for everyone who is considering presenting a workshop, seminar or training.
How to improve your company’s performance
This book is about auditing and improving the performance of your small, medium-sized or large company.
125 Coachoefeningen voor iedereen, deel 6
Deel 6 van 6 in de serie 125 Coachoefeningen voor iedereen.
Meer teamresultaat
Dit E-boek geeft u zeer verhelderende succesfactoren uit de groepsdynamica. U krijgt simpele handvatten om los te komen uit machteloze, belemmerende patronen en uw team te leiden naar hoog resultaat.
How to Improve Your Production: Part I
This book (in 2 parts) is about the various types of production controls deemed necessary for organizing, managing, running and auditing an effective production process.
Conflict? Ja, graag!
‘Conflict? Ja, graag!’ vertelt via theorieën van filosofen en wetenschappers evenals via praktijkverhalen, over de ins en outs van conflicten en wat het de lezer kan opleveren conflicten aan te gaan.
Company Valuation and Takeover
This book provides an investor’s guide to company share valuation in today’s volatile markets.
Company Valuation and Share Price
This book provides a guide to company share valuation in today’s volatile markets using asset values, earnings, dividend policy, cash flow analysis and behavioural theory.
How to Improve Your Production: Part II
This book (in 2 parts) is about the various types of production controls deemed necessary for organizing, managing, running and auditing an effective production process.
Managing Budgets
Managing a budget can be a very challenging activity! There are always pressures on expenditure and in today’s economic climate there is the need to “do more for less” in terms of costs are concerned.
Kantel de olifant!
Een methode die vanuit een fundamentele denkwijze enkele praktische aanwijzingen geeft om in eenvoudige stappen teams te begeleiden in ontwikkeling naar teamgeest of bij een doorbraak in een impasse.
Peoplemanagement op niveau
Peoplemanagement is een veelgebruikte term in het bedrijfsleven. In dit boek wordt ingegaan op hedendaags peoplemanagement.
The Capital Asset Pricing Model
This book evaluates the development of Modern Portfolio Theory (MPT) based on the Sharpe CAPM and Ross four-factor APT, underpinned by Modigliani and Miller's "law of one price".
Working Capital Management
This book critically evaluates the traditional accounting concepts of working capital within the context of strategic financial management underpinned by wealth maximisation criteria.
Strategic Debtor Management and Terms of Sale
This book critically evaluates the strategic financial and marketing significance of credit terms management.
Maximizing People Potential
Is working with, and through, people important to getting results? If so, the aptitudes and skills in this book should be of value to you.
A Practical Guide to a Productive Day and Life
This book will make you discover several productivity tools that will help in boosting your productivity. You will learn to use these tools and strategies to set, manage and keep an eye on your goals.
Information security for non-technical managers
This book presents a non-technical overview of the main elements of managing information security, where everyone, not just technical people, has a role to play.
HR 2025: The Future of Work – Managing People
This e-book considers the future of work and people management in particular. What will it be like to manage and lead in the year 2025?
IT Management
This book in the IT Management series is a practical guide for senior managers who are looking to improve their success in delivering projects and realizing clear business benefits.
Managerial Technology Evaluation
The book introduces a meta-process for managers who need to carry out technology selections. The book particularly covers visual methodology evaluation and also includes an example application.
IT Management
This book is based on the experiences of a large number of successful IT managers.
Change Management for Leaders and Managers
Change management is a large topic because changing people and organisations is complex! Most leaders and managers will be involved in change and will benefit from understanding the key elements.
How to deal with your manager
This book is an attempt to give an insight into the behaviour of managers, and provides guidelines how to understand the role of your manager so that you may deal with him/her to your advantage.
Being Manager, Leader and Coach
A practical book that covers several areas where the new or less experienced manager might have questions and need some guidance. A book where you will find a lot of useful tips, tools and exercises.
Setting an Agenda
This eBook explains how a well-written agenda will keep your meeting on track and ensure that attendees are properly prepared.
There’s no “I” in TEAM
Wherever you work, it's almost certain that you'll be part of a team. The ability to work as an effective team member is something all employers look for in their staff.
Conflict, Discipline & Grievance
Managers should know how to handle different conflict situations in a satisfactory conciliatory manner. Conflict can be interpersonal, group or organisational.
Relatiemanagement voor groei!
Deze praktijkgids van Jan L. Wage behandelt het effectief en doelmatig relatiebeheer.
Psychologically Safe Workplaces: Utopia Revisited
The book is a journey through human progress focusing on the construct of psychologically safe workplaces which has re-emerged recently.
Teambuilding
Teambuilding means shaping your people into a productive force.
Working with Uncertainty
This book provides a catalyst to a process that can make a positive difference and take you forward.
How to organize your work, home and life
Time is an important non-renewable resource that can be used more effectively by organizing your work, your office and yourself. In this book, time management expert H.Taylor explains step-by-step.
The CEO’s Guide To GDPR Compliance
The guide for Board Directors and Senior Managers to ensure better compliance with GDPR and avoid fines and other sanctions.
Strategic Management
This textbook introduces the reader to the different approaches and schools within strategic thinking as well as the tools used to investigate the strategic environment surrounding a business.
Corporate Governance and Risk Management
It is clearly accepted that good governance is fundamental to the successfully continuing operating of any organisation.
De groene motor
Met de inzet van planten op een lean office gaat de arbeidsproductiviteit met 15% omhoog en zakt het ziekteverzuim.
Understanding Financial Performance
This eBook explains how to use key financial ratios to help you to make informed management decisions about the financial status of other organizations.
How to Give & Receive Feedback
A highly practical “how to” guide on how to give and receive feedback, within a surprisingly original forward perspective about talent development in the 4th Industrial Revolution Era.
Interpersonal Relationships & Communications
Practising good interpersonal and communications skills is the sign of a good manager.
Profit From Six Sigma
Six Sigma has become perhaps the defining management initiative of the past 10 years, and many books and papers describe the basic approach and the associated tools.
Risk and Crisis Communication
This e-book guides readers through the complexities affiliated with organizational risk identification, crisis management, ethical stakeholder engagement, and strategic communicative response.
Meetings, Selection & Appraisal Interviews
Managers spend a good deal of time organizing meetings. They need to acquire effective meeting skills. A selection interview assesses a candidate’s suitability for a particular job. Performance app
Understanding Personality Types
After reading this eBook, you will have the means to totally change the way you manage others.
Supervisory Skills
This book provides an insight into the role of a supervisor.
Strategic Management of Human Capital
This book will give practical insights to help employers gain enduring competitive advantage in the global competition for talent.
Technical Services in Facility Management
This book introduces the reader to Facilities Management and covers important aspects of managing Technical Services in a facility. Recommended for students and professionals exploring a career in FM.
Introducing: The Business of Inclusion
This book presents a radical and timely challenge to business leaders and HR Professionals who are focussed on the equality and diversity agenda.
Managing through Change
This textbook introduces the reader to what managing change is all about. Change is the only constant so it’s important that you know how to manage and drive through change.
Measuring Performance at the Workplace
This book: Measurement Choices points to the need for new metrics in all industrial sectors; private, public and not-for-profits.
De kids van Google en Games
Dankzij techniek sturen de kids van Google en Games zichzelf en elkaar aan. Omdat de emotionele intelligentie van Generatie Y beter ontwikkeld blijkt dan van hun voorouders, hebben zij geen baas nodig
Counselling Skills
This eBook introduces you to the “counselling approach”, which is a managerial way of counselling staff.
The “Managing You” Workbook
In “The “Managing You” Workbook”, we’ll take you on a journey to discover the most valuable resource in your life: You.
Values Based Leadership in Business Innovation
This book explores a number of methods and models that can influence and facilitate such innovation and the discovery and establishment of such an ontology.
How to influence organisational change
A strategic resource book for mid level professionals who want to influence organisational change.
Improving Performance with Balanced Scorecard
This book describes how to control better and improve your Company’s Strategy and Performance by the use of the concepts and perspectives contained in the Balanced Scorecard Framework.
Business model frameworks
This book introduces the reader to the concept of business models and presents the most used business model frameworks in the world today.
Change Management
The successful completion of a change project is an indicator for the professionalism of a company.
Positive Change
This title provides practical, proven approaches and techniques to coping with change and to planning, implementing and making the change process work successfully.
Gamification in Business
The book covers the benefits and downsides of gamification. It addresses the need to ensure your gamification design hits the right note with your target audience.
Management met Metaforen
Een boek voor de manager en coach. Leer zelf metaforen maken. (Religieuze) leiders beïnvloeden al duizenden jaren de mensen met hun metaforen. Met zestig metaforen kun je meteen aan de slag.
Cash Management
This book will look at how cash flows through a business, the uses of cash and how to assure cash is available when needed. Cash management includes: A/P, A/R, Budgeting, Profit Planning and more.
What is Active Listening?
Effective managers are effective communicators. This is because they actively listen to all that others say. This eBook describes how to develop your ability to actively listen.
Management Briefs
This book is a collection of 500-word essays on a variety of management, leadership, and organizational topics.
Administration Skills
Effective modern administration requires the development of multiple skills which should enable an administrator to lead a high-performance team.
How to Evaluate Performance
This eBook describes how to collect, evaluate and record comprehensive high-quality performance data during the appraisal cycle.
A Clear Mindset
This book provides an updated. no-nonsense framework for understanding and then overcoming the unconscious biases that hinder our ability to deal with disagreements and conflict in a constructive way
Managing Successful Innovations
The book “Managing the Process of Innovation” is a compendium of all that you need to know about innovation management.
Governance Aspects of Duty of Care
This book contains a prologue and the first three chapters of the implementation approach of seven-steps which can be used by managers to care for, manage and protect better the company’s assets.
Motivation Skills
So just what is motivation? Just how can you motivate yourself and others? In this book we’ll cover the main motivational theories and what they mean in the real world.
Managing Project Risk
This eBook explains the key issues and concepts involved in effective risk management in a clear and accessible way.
The Village That Could
This entertaining story could change your life. You could just read it for fun, but there’s more to it than you might expect.
The Art of Managing People
We all love a good quote. A good quote can do many things. It can sum up in just a few words what it takes a whole day to learn.
Managing Project Quality
This eBook describes the process managing project quality.
The Alternative Business Model
The book is intended to challenge accepted Western thinking and to open up possibilities for a more sustainable model for the future.
Managing the Project Schedule
This eBook describes the process of managing the project schedule.
Delegation and Empowerment
In this book, we’ll show you why the old industrial ways of managing no longer work.
Contract Lifecycle Management
This book takes the lifecycle of a purchase from initial concept to final end of contract and places each stage in relation to the strategic and operational choices offered to managers.
Management Basics
The main topics in this book such as planning, organizing, leading and controlling are covered, as well as issues such as competitive advantage, team structure, business ethics, trust and flowcharting
Training and Development
This book highlights the need for training and development of employees at all levels in various types of organizations, and also suggests methods for doing so.
Team Building
This eBook describes the core principles of team building and how they will help you get the best out of any team you are asked to manage.
Risk Management Made Easy
This book differs from most other risk management books - and it’s not nearly as dull!
Investigation Skills for Managers
This book is intended as a practical guide for managers in how to conduct an investigation.
Achieving Better Implementation of Controls
This book describes how to achieve better implementation of controls. The Human Aspects of Management Controls: Part I, details the approach and Part II presents a set of tools to support this effort.
Facilitation Skills
Letting people act is, for traditional managers, a frightening concept and brings with it the fear that people will do nothing and not perform.
Managing the Project Budget
This eBook describes the process of managing the project budget and its associated costs.
Talent Management: A Focus on Excellence
Learn to integrate 21st Century Human Resources Management with Knowledge and Talent Management. This book covers the entire employee lifecycle, from attracting talent, to training and retaining them.
Managing Project Scope
This eBook explains the processes and requirements involved in scope management.
Voices from the Middle
This book presents a well argued case for developing middle managers and offers both case studies and practical guidance for established and aspiring leaders and postgraduate students.
Managing human resource learning for innovation
Managing human resource learning for innovation develops a systemic understanding of building innovative capabilities by organizing learning and utilizing human resource knowledge in firms.
The Experts Teach: Managing People
In this book, we bring together 25 articles from the top experts on people management. They will show you how to create excellent one-to-one relationships with every player in your team.
Performance Management
Whether you are a manager yourself or a member of staff being managed you will no doubt come face to face with the performance management process!
Managing your SME more effectively Part I
Part I contains the management controls required to enable you to organize and run your production, make and sell products and serve your customers.
Intercultural mediation at work
How can mediation help in intercultural conflicts? This book proves mediation to be a powerful tool to assist us in overcoming differences more effectively.
The ‘Duty of Care’ Management Approach: Part 1
This is the first part of the two-part book on ‘Duty of Care’. It contains a systematic approach to caring better for your company’s assets, systems, data and people.
Teams en conflicten: wat te doen als manager?
Tips en tools voor leidinggevenden om conflicten te verminderen en te hanteren.
Hotel Management
This book will introduce you to various aspects of hotel management, while providing you with the knowledge and skills needed to find a top position, developing your confidence and management skills.
First Time Manager
This title is designed as an antidote to the uncertainty of starting in management and shows how to act in the first 100 days to ensure you achieve good results both short and long term.
The Experts Teach: Change Management
In "The Experts Teach: Change Management", we bring together 26 articles from the top experts on managing major change.
Tools Supporting Better Implementation of Controls
This book describes how to achieve better implementation of controls. The Human Aspects of Management Controls: Part I, details the approach and Part II presents a set of tools to support this effort.
Bridge the Gen-Y Gap
Bridge the Gen-Y Gap provides context, understanding and tips on how to work with Generation-Y. Leaders can benefit from the unique talents of this generations once they have better understanding.
The Experts Teach: Managing Performance
In "The Experts Teach: Managing Performance", we bring together 26 articles from the top experts on performance management.
Strategic Workforce Management Made Easy
Strategic Workforce Management is about "Getting the right number of people with the right competencies in the right jobs at the right time". This e-book intends to make SWM easy.
What is Performance Management?
This eBook explains the principles behind performance management and describes how they apply to each stage of the appraisal process.
Sport Organisation and Administration
This book begins with a discussion on what a sport organization is. The reader will develop an understanding of the different types of structures in a sport club.
The Seven Deadly Sins of Employment
This book is a useful guide for those who are new to HR or managing teams.
Savvy Performance Management
This book is for anyone who has ever tried to manage people’s performance and is convinced there must be a better way.
Future Performance Measurements in the Age of AI
Practical guidelines for measurements and ethics are discussed. Each chapter ends with thinking questions and a small business case.
The Performance Management Journey
Performance management is not an isolated event. It’s an ongoing activity throughout employment. This book runs through employment events, looking at how they link to the management of your employees.
Managing your SME more effectively Part II
PART II contains the management controls required to facilitate you to provide optimal operational support to production and customer functions of your SME (described in Part I).
What is the PESTLE Analysis?
This eBook describes the PESTLE Analysis, a method you can use to identify the external factors that influence an organization.
What are Appraisal Meetings?
Need to know how to prepare for and conduct an appraisal meeting? This eBook gives you practical advice so that process is productive and stress free.
Team Development
This eBook provides a practical guide to understanding team development and helps you understand how to tackle your day-to-day team building needs.
Running Effective Meetings
Throughout your commercial career you will attend a lot of meetings! Some meetings are more productive than others and it all comes down to the way that the meeting is set up and run.
Managing Quality in The 21st Century
This study guide is designed to give a coherent view of the underlying principles quality management, and how these relate to practical application.
Implementing ‘Duty of Care’ Duties: Part 2
This is the second part of the two-part book on ‘Duty of Care’. It contains several Plans, Policies and Audit Questionnaires to review and improve management’s Duty of Care tasks.
Generative Change Management
Generative Change Management by Penny Shapland-Chew gives insights and new ideas about how to lead and manage change. It is intended for leaders and managers in small to medium sized organisations.
Make Meetings Work
If you want to use internal meetings as the business enablers they should be, start reading now.
Tough Decisions
“Tough decisions” identifies key results areas and shows how to focus on them, avoid delay or inaction and achieve your goals by tackling difficult decisions.
Managing digital risk
The concept of “Digital Risk” and its implications is explored.
Introduction to Green Supply Chain Management
Green supply chain management is an introductory book that will give the readers a glimpse about environmental aspects in supply chains.
In Pursuit of World Class Excellence
In pursuit of world class excellence represents a forefront management development in today’s globalised competitive environment.
Operations Management
Whether it is tangible or intangible production items the "Operations Management" book will guide you through concepts such as Supply Chain Management to LEAN, and much more.
Business Email Etiquette
Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when sending and receiving emails.
A Guide to Management ‘Speak’
How does management speak make you feel. Annoyed, confused, amused, irritated, excluded, distrustful?
ABC of sustainable development
This book, lucid and reader-friendly, is a modest effort to provide food for thought about sustainability...and then hopefully, purposeful action.
Personal Finance in Today’s Complex World
This book is written to help you negotiate the often tricky world of personal finance.
Managing People
This book is an attempt to give an insight into the roles of a manager and to provide guidelines how to manage people as well as their work in the modern business environment.
Corporate Governance and International Business
It is clearly accepted that good governance is fundamental to the successfully continuing operating of any organisation.
Managing a Project Team
There are many reasons why managing people in a project environment are different from managing them in a departmental setting.
Management and Business Trainee
The aim of the book is to tackle the issue of Graduate Programs in a general sense, using the authors’ own experiences to provide advice and guidance in the early stages of working life.
Management Assessment
This eBook explains what you can expect if you attend a management assessment center.
Preparing for Aptitude Tests
This eBook describes management aptitude tests including: numerical, verbal, abstract, and spatial reasoning tests.
Managing Team Members
Should you carry out performance reviews? Are these new to you? In this book you’ll find practical suggestions on how to deal with your team members – The Good, The Bad and The Okay.
Sport Management
This book begins with an introduction to sport management, explaining the scope of sport management as well as the sport manager’s responsibilities.
How to Chair a Meeting
This eBook explains how to be an effective meeting chair ensuring that your meetings are both productive and well attended.
Basic Life Support
This course is based on the latest life support guidelines published by the American Heart Association and is designed to train people everywhere to provide high quality basic life support.
CPR, AED & First aid
This manual is based on the most recent CPR, AED, and First Aid guidelines published by the American Heart Association and is designed to train people everywhere to respond to everyday emergencies.
Make your meetings more productive
Focusing on how to receive maximum value for time invested, this book summarizes how the actions of both the chairperson and the participants can impact the success of business meetings.
Principles of strategic management
This book outlines the principles of strategic management – which are of immense importance in today’s complex business world - and will be useful to the students and practitioners of management.
Sports Development, Law And Commercialization
This book is ideal for sports managers, administrators and sports organisers running a sports club or institution.
Business Theory and Practice
This book is an attempt to outline the basic principles of organizing a business unit, and provides an insight into the various activities of a modern business organization.
Advanced Cardiac Life Support
This handbook includes proper procedures and recommended instructions for multiple emergency scenarios, including respiratory arrest, symptomatic bradycardia, acute stroke and more.
Business Environment and Ethics
This book is an attempt to deal with the issues of business environment and ethics, and will be useful to the students as well as practitioners of business management.
Principles and Methods of Duty of Care
This book complements the first and second parts of Duty of Care and describes the principles, controls and methods used to support the implementation of management’s duty of care tasks.
The process of delegation
A how-to book on delegating effectively for maximum results while developing and motivating your staff, and freeing up time for the critical functions of management.
HR Management Controls of Duty of Care
This book complements the other five parts of Duty of Care (Governance and Operations Aspects, Principles and Methods, Plans and Policies of Duty of Care) and describes a number of HRM controls.
Policies of Duty of Care
This book complements the first, second, third and fourth parts of Duty of Care and presents several policies that may be used to support the implementation of management’s duty of care tasks.
Pediatric Advanced Life Support
This handbook includes PALS procedures through a variety of emergency situations, in-depth analysis of resuscitation tools, ECG and electrical therapy review, Basic Life Support techniques, and more.
High Value, Low Cost Team Building Activities
This book explains 60 activities, facilitator skills & approaches, post activity debrief and follow up options and suggestions for debrief models, theories & concepts.
Business Briefs
This book is a collection of 500-word essays on a variety of business and management topics and is a companion to "Management Briefs: Management and Leadership Theory Made Simple.
The Experts Teach: Ethics at Work
In "The Experts Teach: Ethics at Work", we bring together 25 articles from the top experts on developing ethical practices in business.
Principles and Practice of Management
This book provides an insight into the principles and practice of modern management, and will be useful to the students of BBA and MBA.
Plans of Duty of Care
This book complements the first, second and third parts of Duty of Care and presents several plans that may be used to support better the implementation of management’s duty of care tasks.
Operations Aspects of Duty of Care
This book complements the first part (Governance Aspects of Duty of Care) and contains the last four chapters of the seven-step implementation approach which can be used by managers.
How work environment impacts productivity
This book goes beyond physical office layout and organization and explains the impact of everything from sound and office greenery to colors on your personal productivity, health and well-being.
When Does & How Does Creativity Happen?
The subconscious plays a vital role in creativity. Many famous inventions were inspired by dreams or serendipitous events. Creative people tend to be avid notetakers. Brainstorming is a great way t
GDPR and Travel Industry
The guide for managers of travel and tourist companies to ensure better compliance with GDPR and avoid fines and other sanctions.
Management by Metaphors
Learn how to work with metaphors and construct your own. For thousands of years (Religious) leaders have been influencing people with their metaphors. Including sixty metaphors you can use right away.
Bloodborne Pathogens (BBP) and First Aid
Bloodborne Pathogens and First Aid helps you prepare to address the health concerns inherent in caring for others and the possible damage the microscopic world can inflict.
Priming and Promoting a Creative Approach
No organisation can afford to remain static. It must change, develop and move forward and that means ideas: a constant flow of good, relevant and practical ideas to fuel the process.
Managing your Meeting Mortals
In general we attend 6 meeting types and encounter 15 personalities & private agendas. Being able to more efficiently recognise & manage these people will result in more focused & beneficial meetings,
The Top 5 Soft Skills of Project Management
When we talk about the skills of project management, the focus is usually on the so-called ‘hard skills’. However, just as important are those essential soft skills that can make or break a project.