Hotel Management

Beschreibung

The hospitality industry is booming, there has not being a better time to prepare yourself for a major role in this exciting industry. Hotels are developed every year and there are now an amazing variety of employment opportunities.

This book will introduce you to all the aspects of hotel management from food and beverage, front office and sales - while providing you with the knowledge and skills needed to find a top position, developing your self-confidence and management skills. If you enjoy working with people in a very busy environment then hotel work may offer the opportunities you have been looking for.

About the author

Jason Allan Scott is a successful Serial Entrepreneur, Professional Keynote Speaker, Best Selling Author, award-winning event professional, Mentor, Podcaster and a part of Tim Ferris’s NR set who travels the world educating and empowering people.

Scott can show you how ordinary people can build a solid living, with passion and purpose, on their own terms. He is also an early “influencer” with his omni-channel presence, the first person in events to make a million pounds in five months off of social media, write for the most read blog in events, his Youtube videos seen by over a million people, his twitter account has had over a 100 000 followers and Scott has worked with macro and micro influencers, as well as starting the first social media influencer “fam trips” with Elena Clowes, Kevin Jackson and The International Live Events Association that received 3,699,795 impressions.

Voted Top 100 Movers and Shakers in Events by Eventbrite 2016, Voted number 1 on Double Dutch 250 people in Events and top 10% of social media persona in events in the world and the only person in history to be nominated for most influential in events twice in one year. Jason has started and sold several companies on three continents in his entrepreneurial journey. His Online Radio Show, The Guestlist Podcast has won awards and been voted by iTunes as New and Noteworthy while amazing while gaining tens of thousands of subscribers.

Samantha White is a Warwick MBA, specialist in social Media strategy development and strategy implementation while also being a connector, futurist, infovore and influencer. White interprets social media analytics and empowering decision makers with the understanding of what it all means. www.socialmediasamantah.com

Inhalt

1. The Hotel Industry
   1. Hotel Organisation
   2. The Provision Of Accommodation
   3. Planning
   4. Room Size
   5. Design Elements
   6. Furniture
   7. Fittings
2. Front Office Operations
   1. Facilities And Services
   2. The Functions Of The Front Office
   3. Sales And Selling
   4. Reservations
3. What It Means To Be In The Hotel Industry
   1. Franchising
   2. Types Of Competition
   3. Industry Output And Resources
4. Running A Hotel Business
   1. Planning
   2. Policy
   3. Organisation
   4. The Nature And Purpose Of Organisation
   5. Organisation Structure
   6. Communication And Coordination
   7. Worker Representation
   8. Communication Structures
5. Working In The Hotel Industry
   1. Job Analysis
   2. The Use Of Job Analysis
   3. Job Description
   4. Do You Want To Be A Leader?
   5. Staff Motivation
   6. The Organisational Structure
   7. Job Design
   8. Introduction To Training
   9. Development
   10. Training Of Different Classes Of Worker
   11. Career Development
   12. The Follow-Up Procedure
   13. Recruitment
   14. Factors Affecting Recruitment
   15. Recruiting From Within The Organisation
   16. Externalrecruiting
   17. The Procedure Of Recruitment