Search Results for: soft skills

Whether during the sales process or afterwards, customers are happy and will feel positive towards your brand when they feel like they’ve been listened to, they understand the product, the services and related processes and any issues are dealt with quickly and effectively….

Much has been written about millennials in the workplace and the generation gap that exists in organisations between those that have grown up with digital technologies and those that haven’t….

Different people learn best in different ways. This means it’s incredibly important that businesses provide their staff with a range of corporate learning opportunities to suit individuals’ learning styles. …

People that are used to reading printed books sometimes have reservations when it comes to eBooks. I’ve heard them say reading can feel a bit slower and that it’s harder to retain things. But what does science say? Are eBooks a good alternative for printed material?…

I recently came across a very interesting study by CPP on the impact of good conflict management on your business.* Although the research is a few years old (2008), given they interviewed 5,000 full-time employees in nine countries around Europe and the Americas, it is probably still very valid and relevant….

With Artificial Intelligence and robotics on the rise we are on the verge of an automation revolution. 

According to the Word Economic Forum’s “Future of Jobs” study in six out of ten jobs more than 30% of activities are technically automatable. The study suggests that 5 million jobs will be lost before 2020.* 

That’s less than two years from now… 

Does this mean humans will become obsolete? Far from it, even with advanced artificial intelligence there will still be a lot that computers won’t be able to handle without humans involved.   …

There aren’t many industries that have gone through more changes in HR management in recent years than the financial sector. Automation and agile working have soared and in many companies it has become part of their DNA.  

We talked to Anjo Marcelis, Manager of the NN Academy at Nationale Nederlanden, the Learning & Development programme at one of the largest insurance and asset management companies in the Netherlands. …

Managing change is an essential skill for managers. Every leader and manager will be involved in change management at some point in their careers. Learn how to successfully lead your organisation through changes. …