Understanding Organisations: Part II

Organisations can be bewildering. So can management. This accessible online book tries to sort out some of the simple aspects of both while preserving some of the best academic thinking. It might help- and it might make readers chuckle occasionally.

1. Managing Employee Stress
1.1 Introduction
1.2 Recognising stress
1.3 The organisational cost of stress
1.4 Causes of stress
1.5 Symptoms
1.6 Detection of symptoms
1.7 Remedies for stress
1.8 The Asian Approach to managing stress
1.9 Work Stress
1.10 The role of the manager

2. HR Management; Recruitment & Selection
2.1 Introduction
2.2 The Thinking Performer
2.3 STEEPLE
2.4 Putting it into practice; Case study
2.5 HR Planning
2.6 The choice of selection methods
2.7 Selection testing

3. Performance Management
3.1 Introduction
3.2 Performance Management
3.3 Absence management
3.4 The return to work interview
3.5 What kinds of sickness absence are there?
3.6 Managing short term sickness absence
3.7 Serious sickness absence
3.8 Staff turnover
3.9 Putting it into practice
3.10 Performance Appraisal
3.11 Other types of performance management
3.12 Employee Assistance Programmes (EAPs)

4. Disciplinary and Grievance Procedures, Managing Equality and Diversity
4.1 Introduction
4.2 Disciplinary procedures
4.3 Outcomes
4.4 Equality and Diversity
4.5 Legal obligations

5. Personal Management Competencies
5.1 Introduction
5.2 Delegation
5.3 Delegating upwards
5.4 Time Management
5.5 Presentation and public speaking skills

6. New Technologies In The Workplace
6.1 Introduction
6.2 Microelectronics
6.3 Computing
6.4 Telecommunications
6.5 Transportation
6.6 Energy supply
6.7 Medicine
6.8 Robotics
6.9 Communications technology
6.10 E-mail use
6.11 The Network Society
6.12 Tele-working

7. Change Management
7.1 Introduction
7.2 Change models
7.3 Resistance to change
7.4 Overcoming resistance
7.5 Attributes of successful change agents
7.6 Getting commitment to change

Bibliography

Tony Greener has worked in management, PR, communications and marketing since 1972 having been a board director of Land Rover, BL Cars Europe, Dunlop Slazenger International, the Saudi Arabian National Guard Medical Service and Saatchi & Saatchi where he was Deputy Managing Director of the UK PR agency.

He and his wife formed their own management training, marketing and communications business, Positive Images, in 1988 and they have since worked for a wide variety of clients in the UK and overseas.

Clients include BT, the Corporation of London, Corus, Nestle, Abbey, Tower Bridge, Taylor Woodrow, Royal Bank of Scotland, Hewlett Packard, Porsche Cars GB, Ricoh, the English Tourist Council, the Institution of Mechanical Engineers and the Institutes of Management in both Singapore and Malaysia. He is a Senior Lecturer at Brighton University Business School and a professor at New York University – London..

Tony is the author of "The Secrets of Successful PR", published by Butterworth Heinemann in 1990 and "Internal Communications" published by Blackhall in 2000 as well as “Understanding Organisations” published online by Ventus in 2010. He is currently reading for his doctorate (PhD) in aspects of change communication.