Presenting an Effective Message

In this textbook you’ll understand how to make a great impression, what processes your listeners are going through to make sense of your messages, and know how the other person interprets your message to help you communicate most effectively. You’ll learn all about building rapport, how to prepare and deliver a formal presentation, and even how to interpret how the listener is thinking by watching their eye movements! This book will boost your confidence levels and help you achieve closer ties with everyone you communicate with.

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www.m-t-d.co.uk

Preface

1. Overview of the Ebook
1.1 Introduction
1.2 Understanding How Messages Are Delivered
1.3 Delivering Your Message

2. Review of Communication Basics
2.1 Introduction
2.2 The Communication Process
2.3 Elements of Communication
2.4 Taking Your Communication Skills to the Next Level

3. Your Message and the Communication Process
3.1 Introduction
3.2 Types of Input
3.3 Filters
3.4 The Internal Map, Internal State, and Behavior or Response
3.5 Why This Matters

4. Internal Representation of Messages
4.1 Introduction
4.2 Internal Representation of Our World
4.3 Language as a Representational System
4.4 Verbal Clues
4.5 Eye Movements as an Indication
4.6 Phrases for Use in Response to Each Representational System

5. Rapport and Effective Message Delivery
5.1 Introduction
5.2 Five Steps to Building Rapport
5.3 Calibration
5.4 Pereceptual Positions

6. Knowing Your Audience
6.1 Introduction
6.2 Determining Your Audience
6.2 Honing in on Your Message
6.3 Segmenting Your Audience

7. Tips for Delivering Your Message
7.1 Introduction
7.2 Delivering an Effective Presentation
7.3 Delivering an Effective Written Message

8. References