Managing through Change

This textbook introduces the reader to what managing change is all about. Change is the only constant so it’s important that you know how to manage and drive through change. This book covers techniques and strategies on how to manage change effectively taking into account all of the factors that have impact on others, systems and processes.

Preface

1. Introduction
1.1 Stimulus-Response
1.2 Defining Change
1.3 Benefits of Change Management

2. How Adaptable Are We to Change?
2.1 Maslow’s Hierarchy of Needs
2.1.1 Level 1 - Physiological Needs
2.1.2 Level Two – Safety Needs
2.1.3 Level Three – Belonging Needs
2.1.4 Level Four – Ego-Status
2.1.5 Level Five – Self-Actualization
2.2 A Formula for Change

3. The Process of Change
3.1 Denial
3.2 Resistance
3.3 Exploration
3.4 Commitment

4. Models of Change Management
4.1 Preparing for Change
4.2 Facilitative Questions for Change
4.3 The AAAbc’s Model for Managing Change
4.3.1 Alter It
4.3.2 Avoid It
4.3.3 Accept It
4.4 Success Factor Framework of Change Management Methodology
4.4.1 Establish a Sense of Urgency around the Change
4.4.2 Share Your Vision
4.4.3 The Capability to Change
4.4.4 Communication through Change
4.4.5 Ensure Stakeholder Involvement
4.4.6 Engage All Levels of Leadership
4.4.7 Implement and Integrate the Change
4.4.8 Strengthen Performance and Commitment
4.2 Prosci’s ROI of Change Management Model

5. Responses to Change
5.1 Types of Response to Change
5.2 Overcoming Resistance to Change

6. Resources

Website:
www.m-t-d.co.uk