Skip navigation

Bookboon.com Last ned gratis eBøker og lærebøker

Choose a category

Obtaining and Retaining Customers - Part I

Customer Acquisition

Obtaining and Retaining Customers - Part I
5,0 (12 vurderinger)
ISBN: 978-87-403-0515-9
1 utgave
Sider : 82
  • Pris: 75,50 kr
  • Pris: €8,99
  • Pris: £8,99
  • Pris: ₹150
  • Pris: $8,99
  • Pris: 75,50 kr
  • Pris: 75,50 kr

Last ned GRATIS med 4 enkle steg…

Vi beklager, men for å laste ned våre bøker eller se våre videoer må du ha en nettleser som støtter JavaScript.
Etter å ha oppgitt e-postadressen blir en bekreftelsesmail sendt til din mailbox. Vennligst godkjenn den for å motta vår ukentlig eBok-oppdatering. Eventuell kontaktinformasjon som blir oppgitt, vil ikke bli oppgitt til noen tredjepart.
eLib
Lås opp ditt selskaps læringspotensial
Se demo

Korporat eBibliotek

Utforsk våre Firmaløsninger for ansattes læring

Dette er en Premium-eBok

Bookboon Premium - Få tilgang til over 800 eBøker - uten annonser

Du kan få gratis tilgang til dette i én måned - og 800 andre bøker med Premium-abonnementet. Du kan også kjøpe boken nedenfor

  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: 39,99 kr p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: €5,99 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: £4,99 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: ₹299 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: $3,99 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: 39,99 kr p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: 39,99 kr p/m
eLib
Lås opp ditt selskaps læringspotensial
Klikk her!

Korporat eBibliotek

Utforsk våre Firmaløsninger for ansattes læring

Om boken

  1. Beskrivelse
  2. Innhold

Beskrivelse

At the heart of this book is the belief that to survive and prosper in today’s competitive environment, irrespective of the type of business concerned, a focus on the needs of the customers is paramount – if customer don’t get what they want, they go elsewhere and with the contemporary digital environment, going elsewhere has never been easier to do.

As such customer retention has grown to be a strategic issue for organisations. Peters (1989) in Thriving on Chaos, puts it succinctly;

“It boils down to this: when you build a plant, it starts depreciating the day it opens. The well-served customer, on the other hand, is an appreciating asset. Every small act on their behalf ups the odds for repeat business, add-on business and priceless word-of-mouth referral.”

This book looks at the techniques that have emerged as a result of this type of thinking, and whilst there is attention giving to attracting – “Obtaining” – customers the emphasis is squarely on retaining and growing customers.

Innhold

  1. Why do Customers Count?
    1. Changes in the business environment
  2. Developing a Customer Oriented Business
    1. The Customer’s Perception is everything
    2. So why do customers buy?
    3. Measure to Improve
  3. Obtaining Customers
    1. How do we attract customers: Marketing
    2. Obtaining Customers; the sales perspective
    3. Value-based marketing: marketing metrics
    4. Marketing Basics
    5. Understanding needs
    6. Profiling, Segmentation & Targeting
    7. Issues in 21st century marketing
    8. The offer
    9. CRM – Customer Relationship Management
This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with EU regulation.