Skip navigation

Bookboon.com Last ned gratis eBøker og lærebøker

Choose a category

Managing Customer Experience in the Networked Age

Managing Customer Experience in the Networked Age
Ingen vurdering ennå
ISBN: 978-87-403-1614-8
1 utgave
Sider : 80
  • Pris: 75,50 kr
  • Pris: €8,99
  • Pris: £8,99
  • Pris: ₹150
  • Pris: $8,99
  • Pris: 75,50 kr
  • Pris: 75,50 kr

Last ned GRATIS med 4 enkle steg…

Vi beklager, men for å laste ned våre bøker eller se våre videoer må du ha en nettleser som støtter JavaScript.
Etter å ha oppgitt e-postadressen blir en bekreftelsesmail sendt til din mailbox. Vennligst godkjenn den for å motta vår ukentlig eBok-oppdatering. Eventuell kontaktinformasjon som blir oppgitt, vil ikke bli oppgitt til noen tredjepart.
eLib
Lås opp ditt selskaps læringspotensial
Se demo

Korporat eBibliotek

Utforsk våre Firmaløsninger for ansattes læring

Dette er en Premium-eBok

Bookboon Premium - Få tilgang til over 800 eBøker - uten annonser

Du kan få gratis tilgang til dette i én måned - og 800 andre bøker med Premium-abonnementet. Du kan også kjøpe boken nedenfor

  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: 39,99 kr p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: €5,99 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: £4,99 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: ₹299 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: $3,99 p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: 39,99 kr p/m
  • Start en 30 dagers gratis prøveperiode. Etter prøveperioden: 39,99 kr p/m
eLib
Lås opp ditt selskaps læringspotensial
Klikk her!

Korporat eBibliotek

Utforsk våre Firmaløsninger for ansattes læring

Om boken

  1. Vurderinger
  2. Innhold
  3. Beskrivelse

Vurderinger

Sherine ★★★★★

Beautifully written book with real insight into the workplace. Stephen puts his own experiences in his workplace to show how businesses work. Brilliant book highly recommended

Nick ★★★★★

In this book Spencer generously shares his Customer Experience process and insights honed working with prestigious consumer organisations. A process he empowers the reader to apply themselves. The experience driven insights are thoughtfully framed with Spencers' own take on the transition from the Information Age to the Network Age. An informative and actionable read for those delivering a retail experience.

Innhold

  1. The Information Age 
  2. S is for Story 
  3. T is for Team 
  4. A is for Ambience 
  5. R is for Recipients 
  6. S is for Systems 
  7. The Networked Age 

Beskrivelse

This book takes its title from a comment by LinkedIn co-founder Reid Hoffman: “We’re in the early stages of transitioning from the Information Age to the Networked Age”, and explains how organisations should think about the future, and use these insights to maximise engagement with, and value from, customers and stakeholders.

In today’s turbulent world, customers’ ability to share with, and discover the opinions of, those they trust – their networks – is at an all-time high.

The book answers the questions:

  • How has the Information Age changed the way our customers think, feel and behave?
  • What is the Networked Age, and how can we prepare to thrive in it?
  • What are the key future trends that will drive customer behaviour?
  • What is Customer Experience, and how will it work in the Networked Age?
  • How should we assimilate the trends into a future-proofed, Customer Experience model?

It will also introduce, and equip the reader to implement, the STARS model of a customer-centric organisation.

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with EU regulation.