Performance Management

Whether you are a manager yourself or a member of staff being managed you will no doubt come face to face with the performance management process!
Performance management, as the name suggests, is often referred to as the ongoing activity of managing, and hopefully improving the performance of your staff. It consists of regular meetings where performance is discussed, objectives are set, action plans are formulated and development needs identified.
In this textbook you’ll understand what performance management is all about and how to manage this process properly so you keep your top performers motivated as well as improving the performance of all of your other staff.

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www.m-t-d.co.uk

Preface

1. Introduction
1.1 Benefits of Performance Management
1.2 Laying the Foundation for Successful Performance Management

2. Laying the Foundation for Effective Performance Management
2.1 Introduction
2.2 Goal Setting
2.3 Define Priorities
2.4 Define Performance Standards
2.5 Provide Feedback
2.6 Maintain Records
2.7 Know How to Manage Poor Performance

3. Understanding Poor Performance
3.1 Introduction
3.2 Common Reasons for Poor Performance
3.3 More Discussion on Attitude Problems

4. Coaching Performance
4.1 Introduction
4.2 Characteristics of a Successful Coach

5. Performance Improvement for Individuals
5.1 Introduction
5.2 The GROW Model
5.3 The OUTCOMES Model
5.4 The Personal Development Program (PDP)
5.5 Giving Feedback

6. Performance Improvement for Teams
6.1 Introduction
6.2 Building a High Performance Team
6.3 Team Assessment
6.4 Twelve Conditions for a High-Performing Team
6.5 Achieving a High-Performing Team

References