Operations Management

Whether it is tangible or intangible production items the "Operations Management" book will guide you through concepts such as Supply Chain Management to LEAN, and much more. Surely all organizations will have to deal with these concepts sooner or later.

Operations Management is about how organisations produce or deliver the goods and services that provide the reason for their existence. Operations can be seen as one of many functions (e.g. marketing, finance, personnel) within the organisation. The operations function can be described as that part of the organisation devoted to the production or delivery of goods and services. This means all organisations undertake operations activities because every organisation produces goods and/or services.

1. Introduction

1.1 What is Operations Management?
1.2 Manufacturing and Service Operations
1.3 The Systems View of Operations Management
1.4 The Process View of Organisations

2. Operations Strategy
2.1 What is Strategy?
2.2 Levels of Strategy
2.3 The Role of Operations in Strategy Development
2.4 Operations Competitive Priorities

3. Product Design and Process Selection
3.1 Generating Ideas
3.2 Product Screening
3.3 Preliminary Design
3.4 Final Design
3.5 Methods for Improving Product Design
3.6 Process Selection

4. Total Quality Management
4.1 The Cost of Quality
4.2 Quality Systems

5. Statistical Quality Control
5.1 Chance Causes of Variation
5.2 Assignable Causes of Variation
5.3 Types of Control Charts

6. Supply Chain Management
6.1 Fluctuations in the Supply Chain
6.2 Supply Chain Procurement
6.3 Supply Chain Distribution

7. JIT and Lean Systems
7.1 Eliminate Waste
7.2 Continuous Improvement
7.3 JIT Pull Systems

8. Capacity Planning
8.1 Identifying Capacity Requirements
8.2 Evaluating Capacity Plans

9. Facility Location and Layout
9.1 Facility Location
9.2 Location Factors
9.3 Layout Design
9.4 Designing Product Layouts - Line Balancing

10. Work Systems Design
10.1 Job Enlargement
10.2 Job Enrichment
10.3 Implementation of Work Design Approaches
10.4 Methods Analysis
10.5 Motion Study
10.6 Work Measurement
10.7 Learning Curves

11. Project Management
11.1 Project Management Activities
11.2 Network Analysis

12. Inventory Management
12.1 Dependent Demand
12.2 Independent Demand
12.3 Types of Inventory
12.4 Inventory Decisions
12.5 The Economic Order Quantity (EOQ) Model
12.6 The Re-Order Point (ROP) Model
12.7 The ABC Inventory Classification System