In Pursuit of World Class Excellence

In pursuit of world class excellence represents a forefront management development in today’s globalised competitive environment. It introduces the concept and literature based discussion on business excellence as the ultimate measure of sustainable success for organisations across industries. The book provides a detailed guidance to executives and managers on how to evaluate the overall organisational performance by using a framework called World Class Diamond model, which is developed by the author. It also features some practical suggestions on how to get started and then drive through the business transformation process to achieve the world class.