Counselling Skills - Managing People Problems at Work

This eBook introduces you to the “counselling approach”, which is a managerial way of counselling staff. It explains that treating people with dignity, respect, and valuing, is the only course that can succeed in the 21st century. Have a look!

In the last few years, counselling has become something of a growth industry. It seems that no major life event, whether joyous or traumatic, can take place without being accompanied by an offer of counselling. This growth has extended to the workplace. Here effective managers have adopted the very best of counselling skills and adapted them to improve face-to-face communications with their staff. The result is not strictly counselling in the professional sense but a way of managing people that we can call “the counselling approach”.

When it comes to handling difficult people problems that affect the health, productivity, and well-being of employees, past models of telling people what to do, followed by discipline and ultimately punishments such as dismissal, are no longer acceptable. Using a professional approach, with the use of known skills that work, and which treat people with dignity, respect, and valuing, is the only course that can succeed. This is the promise and reward that comes from learning the skills of the Counselling Approach.

Preface

1 The Counselling Approach
1.1 What “the Counselling Approach” Is
1.2 Problems at Work
1.3 People Maintenance
1.4 Workplace Problems
1.5 The Manager as Helper
1.6 Emotional Intelligence
1.7 The Principles of the Counselling Approach
1.8 Key Points

2 Awareness, Acceptance, and Growth
2.1 Discuss the Issues
2.2 Opening Up Awareness with the Johari Window
2.3 Refusing to Budge
2.4 Giving People Feedback
2.5 Jewels in their Crown
2.6 Jewels in our Crown
2.7 Acceptance
2.8 Key Points

3 Personal Growth
3.1 Trust
3.2 Bind and Bond
3.3 Autonomy
3.4 Giving Calhoun the Ball
3.5 Initiative
3.6 Digging a Trench
3.7 Industry
3.8 Kicking to its Feet
3.9 Identity
3.10 The Sting of a Scorpion
3.11 Intimacy
3.12 I Knew You’d Come
3.13 Generativity
3.14 The Acorn Planter
3.15 Integrity
3.16 The New Emperor
3.17 Counselling & Growth
3.18 Key Points

4 Dispositions of Counselling
4.1 Warmth
4.2 Empathy
4.3 Specificity
4.4 Genuineness
4.5 Confidentiality
4.6 Professional Distance
4.7 The Touch of Integrity
4.8 Self-Renewal
4.9 Key Points

5 The Counselling Interview
5.1 Aims
5.2 Preparation
5.3 Environment
5.4 Role
5.5 Stages
5.6 Process
5.7 Follow Up
5.8 Key Points

6 The Art of Listening
6.1 Stop, Look and Listen
6.2 Take Yourself Out of Things
6.3 Look Through a Window, Not a Mirror
6.4 Stay Tuned In Even When You Don’t Like the Music
6.5 Turn-Ons and Turn-Offs
6.6 Be Alert, Alive and Attentive
6.7 Take Your Time
6.8 Detective Listening
6.9 Respond to the Moment
6.10 Key Points

7 Questions for Meaning and Understanding
7.1 Questions for Information
7.2 Questions for Confirmation and Response
7.3 Questions for Understanding
7.4 Key Points

8 Challenging
8.1 Bring Things Out In the Open
8.2 Point Out the Discrepancies
8.3 Incongruence
8.4 Link the Contradictions
8.5 Not Getting In Their Way
8.6 Challenge Faulty Thinking
8.7 Gentle Suggestion
8.8 Key Points

9 Moving On
9.1 Referrals
9.2 Specialist Help
9.3 The Follow-Through
9.4 Key Points

10 People Problems
10.1 Performance Problems
10.2 Sickness Absence
10.3 Career Counselling
10.4 Bereavement Counselling
10.5 Personal Relationships
10.6 Key Points

11 Web Resources on “Counselling Skills”

Profile of Author Eric Garner
Eric Garner is an experienced management trainer with a knack for bringing the best out of individuals and teams. Eric founded ManageTrainLearn in 1995 as a corporate training company in the UK specialising in the 20 skills that people need for professional and personal success today. Since 2002, as part of KSA Training Ltd, ManageTrainLearn has been a major player in the e-learning market. Eric has a simple mission: to turn ManageTrainLearn into the best company in the world for producing and delivering quality online management products.

Profile of ManageTrainLearn
ManageTrainLearn is one of the top companies on the Internet for management training products, materials, and resources. Products range from training course plans to online courses, manuals to teambuilder exercises, mobile management apps to one-page skill summaries and a whole lot more. Whether you’re a manager, trainer, or learner, you’ll find just what you need at ManageTrainLearn to skyrocket your professional and personal success.
www.managetrainlearn.com