Management Basics

What does a manager really do? What is a manager supposed to do? What is the difference between a manager and a leader?

This book outlines the challenging role of the manager. The main topics such as planning, organizing, leading and controlling are covered, as well as issues such as competitive advantage, team structure, motivating, trust and flowcharting.

Management can be different in the not-for-profit area, therefore each section concludes with a comment about this sector.

This book includes a case woven through the chapters and questions at the end of each section.

Management basics

1. Management basics – Calm Seas case

2. The Manager’s job
2.1 Management functions
2.2 Management roles
2.3 Management skills
2.4 Not-for-profit note
2.5 Questions for the manager’s job

3. Planning – Calm Seas case

4. Planning in the organization
4.1 Competitive advantage
4.2 Strategic planning process
4.3 SWOT analysis
4.4 Stakeholders
4.5 Factors inside the organization
4.6 Factors outside the organization
4.7 Grand Strategy
4.8 Mission statements
4.9 Action/implementation plan
4.10 Not-for-profit note
4.11 Strategic planning diagram
4.12 Questions for organizational planning section

5. Organizing – Calm Seas case

6. Organizing the organization
6.1 Structure follows strategy
6.2 Bureaucracy
6.3 Authority – staff and line
6.4 Bureaucratic structures
6.5 “Rules” of a bureaucracy
6.6 Disadvantages of a bureaucracy
6.7 Changing the bureaucratic structure
6.8 The rise of the “group” structure
6.9 Not-for-profi t note
6.10 Checklist for Team or Group Effectiveness
6.11 Questions for organizing section

7. Leading – Calm Seas case

8. Leading in the organization
8.1 Leader vs. manager
8.2 Leadership theories
8.3 Knowing what kind of manager/leader to be
8.4 Motivation Theories and Concepts
8.5 Content Theories of motivation
8.6 Process Theories of motivation
8.7 Maslow
8.8 Expectancy Theory of Motivation explained in simple terms
8.9 Equity Theory explained in simple terms
8.10 What do employees want?
8.11 Motivation summary
8.12 Not-for-profit note
8.13 Motivation exercise
8.14 Questions on leadership/motivation section

9. Control – Calm Seas case

10. Control in the organization
10.1 What does “control” mean?
10.2 What kinds of controls?
10.3 Measure what matters
10.4 What will we monitor?
10.5 Flowcharting
10.6 Critical path planning
10.7 Not-for-profit note
10.8 Questions on the controlling function

11. For further reading

12. Definition of terms

Endnotes

Susan Quinn, Associate Professor, Bissett School of Business
http://www.mtroyal.ca/ProgramsCourses/FacultiesSchoolsCentres/Business/FacultyStaff/squinn.htm