Skip navigation Download free eBooks and textbooks

Choose a category

The Experts Teach: Customer Care

The Experts Teach: Customer Care
Not enough reviews yet
ISBN: 978-87-403-0797-9
1 edition
Pages : 79
  • Price: 75.50 kr
  • Price: €8.99
  • Price: £8.99
  • Price: ₹150
  • Price: $8.99
  • Price: 75.50 kr
  • Price: 75.50 kr

Download for FREE in 4 easy steps...

We are terribly sorry, but in order to download our books or watch our videos, you will need a browser that allows JavaScript.
After entering your email address, a confirmation email will be sent to your inbox. Please approve this email to receive our weekly eBook update. We will not share your personal information with any third party.
Unlock your organization's learning potential
See Demo

Corporate eLibrary

Discover our employee learning solutions

This is a Premium eBook

Bookboon Premium - Gain access to over 800 eBooks - without ads

You can get free access for a month to this - and 800 other books with the Premium Subscription. You can also buy the book below

  • Start a 30-day free trial. After trial: 39.99 kr p/m
  • Start a 30-day free trial. After trial: €5.99 p/m
  • Start a 30-day free trial. After trial: £4.99 p/m
  • Start a 30-day free trial. After trial: ₹299 p/m
  • Start a 30-day free trial. After trial: $3.99 p/m
  • Start a 30-day free trial. After trial: 39.99 kr p/m
  • Start a 30-day free trial. After trial: 39.99 kr p/m
Unlock your organization's learning potential
Click here!

Corporate eLibrary

Discover our employee learning solutions

About the book

  1. Description
  2. Preface
  3. Content
  4. About the Author


In "The Experts Teach: Customer Care", we bring together 25 articles from the top experts on how to earn a reputation for great customer service. These experts will show you why many organisations lose sight of their customers and decline, while others get the customer relationship right and see their fortunes soar.

The expert authors include Martin Haworth who is a successful business coach; George Torok, who is a well-known writer on creative problem-solving and personal marketing; and Greg Smith, president of Chart Your Course International.

If you are a manager, these articles will inspire you to become a great service provider. If you are a trainer, they are perfect for sharing with anyone whose role brings them into contact with customers. If you are a learner, they are quite simply professional game-changers.


In each of “The Experts Teach” series, we’ve gathered together some of the world’s best thinkers to share their ideas with you. Their ideas offer new, refreshing, and insightful ways to look at old themes, allowing you to discover new perspectives, develop your understanding, and change the way you think.


  1. What Makes a Customer? by Nelson Scott
  2. Top 10 Worst Things to Say to Angry Customers by Jeff Mowatt
  3. Customer Service – The Disney Way by Martin Haworth
  4. Service With a Smile! by Bob Selden
  5. The View from the Front Line by Jim Clemmer
  6. From Ichiban to Kaizen by Erica Rowntree
  7. Good Sticky vs Bad Sticky by Thomas Cox
  8. More is Said than Done about Improving Customer Service by Jim Clemmer
  9. How Powerful are Your Customers? by Bob Selden
  10. The ABC of Superior Customer Service by Eric Garner
  11. Customer Service v’s Customer Satisfaction – What’s the Difference? by Bob Selden
  12. There Must Be 50 Ways to Leave Your Customer by George Torok
  13. Service is the Key to Survival in Today’s Climate by Bob Selden
  14. What Stops Dissatisfied Customers From Complaining? By Nelson Scott
  15. Buying Trends – the Shift to Hassle-Free by Jeff Mowatt
  16. Do You Know Who Your Customers Are? by Bob Selden
  17. The Unbeatable Laws of Customer Service by David Diamond
  18. Customer Satisfaction is a Reflection of Employee Satisfaction by Jim Clemmer
  19. Customer Relationship Management – System or Attitude? by Bob Selden
  20. America’s Favorite Retailers Have One Thing In Common – Great Customer Service by Gregory P Smith
  21. The Icing on Your Customer Cake by Colin Crouch
  22. Secrets from David Copperfield by George Torok
  23. 11 Ways to Get What You Want – Be a Clever Customer! by Martin Howarth
  24. Company Policies Can Frustrate Customers and Drive Them to Competitors by Nelson Scott
  25. Connecting With Customers by Paul Lemberg

About the Author

Profile of Editor Eric Garner

Eric Garner is an experienced management trainer with a knack for bringing the best out of individuals and teams. Eric founded ManageTrainLearn in 1995 as a corporate training company in the UK specialising in the 20 skills that people need for professional and personal success today. Since 2002, as part of KSA Training Ltd, ManageTrainLearn has been a major player in the e-learning market. Eric has a simple mission: to turn ManageTrainLearn into the best company in the world for producing and delivering quality online management products.

Profile of ManageTrainLearn

ManageTrainLearn is one of the top companies on the Internet for management training products, materials, and resources. Products range from training course plans to online courses, manuals to teambuilder exercises, mobile management apps to one-page skill summaries and a whole lot more. Whether you’re a manager, trainer, or learner, you’ll find just what you need at ManageTrainLearn to skyrocket your professional and personal success.

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with EU regulation.