Emotional Intelligence

This textbook introduces the reader to what Emotional Intelligence is and how they can improve their own. Being “bright” or “intellectual” is not enough in today’s modern society. Today, you need to understand how to manage your emotions and those of others to get on. This textbook reveals how.

Preface

1. Overview of Emotional Intelligence
1.1 Introduction
1.2 Theories of Multiple Intelligences
1.3 The Importance of Emotions
1.4 Emotions and the Brain

2. Why Emotional Intelligence Matters in the Workplace
2.1 Introduction
2.2 Case Study Examples
2.2.1 The Value of Optimism
2.2.2 Cost-Savings from EI
2.2.3 Emotionally Intelligent Leaders
2.2.4 EI and Safer, Happier Workplaces

3. Models of Emotional Intelligence
3.1 Introduction
3.2 The Ability-Based Model
3.3 The Trait Model of EI
3.4 Mixed Models of EI

4. Self-Awareness
4.1 Introduction
4.2 Emotional Self-Awareness
4.2.1 Introduction
4.2.2 Increasing Self-Awareness
4.3 Accurate Self-Assessment
4.3.1 What Self-Assessment Involves
4.3.2 Tools for Self-Assessment
4.3.3 Forecasting Your Feelings
4.4 Self-Confidence
4.3.3 Forecasting Your Feelings
4.4 Self-Confidence

5. Self-Management
5.1 Introduction
5.2 Self-Control
5.2.1 Reflection
5.2.2 Reframing
5.2.3 Rehearsal
5.3 Trustworthiness
5.4 Conscientiousness
5.5 Adaptability
5.6 Achievement Orientation
5.7 Initiative

6. Social Awareness
6.1 Introduction
6.2 Empathy
6.2.1 Awareness and Acknowledgement
6.2.2 Sensitivity
6.3 Organizational Awareness
6.4 Service Orientation

7. Social Skills
7.1 Introduction
7.2 Influence
7.3 Leadership
7.4 Developing Others
7.5 Communication
7.6 Change Catalyst
7.7 Conflict Management
7.8 Building Bonds
7.9 Teamwork and Collaboration

8. Resources

Website:
www.m-t-d.co.uk