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Hotel Management

Understanding the hospitality industry

Hotel Management
4.7 (14 reviews)
ISBN: 978-87-403-1301-7
1 edition
Pages : 91
  • Price: 75.50 kr
  • Price: €8.99
  • Price: £8.99
  • Price: ₹150
  • Price: $8.99
  • Price: 75.50 kr
  • Price: 75.50 kr

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About the book

  1. Description
  2. Content
  3. About the Author


The hospitality industry is booming, there has not being a better time to prepare yourself for a major role in this exciting industry. Hotels are developed every year and there are now an amazing variety of employment opportunities.

This book will introduce you to all the aspects of hotel management from food and beverage, front office and sales - while providing you with the knowledge and skills needed to find a top position, developing your self-confidence and management skills. If you enjoy working with people in a very busy environment then hotel work may offer the opportunities you have been looking for.


  1. The Hotel Industry
    1. Hotel Organisation
    2. The Provision Of Accommodation
    3. Planning
    4. Room Size
    5. Design Elements
    6. Furniture
    7. Fittings
  2. Front Office Operations
    1. Facilities And Services
    2. The Functions Of The Front Office
    3. Sales And Selling
    4. Reservations
  3. What It Means To Be In The Hotel Industry
    1. Franchising
    2. Types Of Competition
    3. Industry Output And Resources
  4. Running A Hotel Business
    1. Planning
    2. Policy
    3. Organisation
    4. The Nature And Purpose Of Organisation
    5. Organisation Structure
    6. Communication And Coordination
    7. Worker Representation
    8. Communication Structures
  5. Working In The Hotel Industry
    1. Job Analysis
    2. The Use Of Job Analysis
    3. Job Description
    4. Do You Want To Be A Leader?
    5. Staff Motivation
    6. The Organisational Structure
    7. Job Design
    8. Introduction To Training
    9. Development
    10. Training Of Different Classes Of Worker
    11. Career Development
    12. The Follow-Up Procedure
    13. Recruitment
    14. Factors Affecting Recruitment
    15. Recruiting From Within The Organisation
    16. Externalrecruiting
    17. The Procedure Of Recruitment

About the Author

Jason Allan Scott

Jason Allan Scott has been voted the most influential in the events industry four times and is the only person in history to make the top 100 nominee list twice for Haymarket Media's Top100 Club. He is the Marketing Director at large of International Special Events Society (ISES) in the UK and Ireland, a member of MPI (Meeting Professional Institute) and the founding director of Event Management consultancy, Hollywood Inc. An award winning event professional, Scott has worked alongside national and international companies, pulling together the best and most creative ideas for a myriad of projects whilst working on creating revenue opportunities and carrying our sales and event training for venues. His clients include the iconic London venue, The Bloomsbury Ballroom, The London Cabaret Club, The Event Foundation, Event Academy, RAMorg, Newton Lab, Non-Invasives and The Unique Lifestyle Hospitality group, to name a few. His online persona, “Lord Jason Scott” boasts columns, blogs and tweets and he is regularly voted number 1 on the ‘top social media influencers in the events industry’ by Eventopedia UK. His podcast, “The Guestlist” hosts an array of interviews with iconic people in the events industry and his blogs feature insightful knowledge of industry trends, lifestyle tips, events, hospitality, business, technology, success, wealth and leisure time. The aim is to introduce you to smart, interesting people who are good at what they do and willing to share their expertise in the world of events, lifestyle and hospitality industries.

Editor Bio:

Edited by Katie Lowe, a seasoned event professional working for one of the top event agencies in the world. With a background in event management, she has used this experience to develop a new service line that provides a bespoke booking system for the events industry. With an interest in developing the latest technologies; Lowe has created a client base of the top exhibition organisers and venues in the UK and continues to see growth in key areas of the technology products.

She has hands on experience of understanding how the ever changing industry landscape is shaping and changing the way we plan and deliver events. Zibrant’s dedicated service to the events industry has doubled year on year and Lowe has been at the forefront of driving this new service line forward and into the public domain.

Her passion for writing is underpinned by a degree in English Language and Literature, obtaining a Bachelorette of Arts from The University of Winchester.

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