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Communication Skills

Communication Skills
4.9 (16 reviews)
ISBN: 978-87-403-1096-2
1 edition
Pages : 51
  • Price: 75.50 kr
  • Price: €8.99
  • Price: £8.99
  • Price: ₹150
  • Price: $8.99
  • Price: 75.50 kr
  • Price: 75.50 kr

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About the book

  1. Description
  2. Content
  3. About the Author

Description

Are you looking for ways to get your message across more accurately and effectively? Can you see room for improvement in your workplace? Would you like to understand why it can be easy to communicate with some people and very challenging with others?

This e-book offers you a number of insights and hints how to improve your communication skills. By reading through, you can gain knowledge about the key differences in communication styles and learn how to use this understanding to become a fully competent communicator.

Content

  1. Communication Skills
    1. The ABC of Communication
    2. Communicating face-to-face
    3. Communicating on the phone
    4. Communicating by email
    5. When the communication is not working
  2. Reaction Styles
    1. A Thinker
    2. A Feeler
    3. A Doer
    4. Developing communication skills
  3. The Reaction Sequence
    1. Typical traits
    2. The Trap
    3. Your Balancer
    4. Communication styles in action
    5. Case: Reaction styles in a team
  4. Four steps to efficient communication
    1. Presence
    2. Listening
    3. Talking
    4. Trust
  5. Reaction styles – questionnaire
    1. How you react and communicate?
    2. Reaction styles – Summary
  6. Feedback Skills
    1. Effective feedback
    2. Positive feedback
    3. Receiving positive feedback
    4. Corrective feedback
    5. Receiving corrective feedback
    6. Reaction styles and giving feedback

About the Author

Carita Nyberg works as an inspirational trainer, speaker and coach for her company Keys2Balance. She has facilitated many leaders and teams assisting in bringing forth their natural strengths and improving their collaboration skills for more than a decade. She also works as a consultant and coach and has experience in training both multinational and local companies. Her toolbox is Keys2Balance, a set of nine insightful keys for any self leadership, communication or customer service challenge. She has worked with both multinational and smaller local companies.

Carita is currently based in Helsinki, Finland and loves travelling. She is happy to assist international customers. As well as those based locally. Her past experience includes working with versatile marketing management and business strategy roles.

carita.nyberg@keys2balance.com

www.keys2balance.com

www.linkedin.com/profile/view?id=8990192

twitter.com/CaritaNyberg

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