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Business Communication

Business Communication
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ISBN: 978-87-403-1368-0
1 edition
Pages : 60
  • Price: 75.50 kr
  • Price: €8.99
  • Price: £8.99
  • Price: ₹150
  • Price: $8.99
  • Price: 75.50 kr
  • Price: 75.50 kr

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About the book

  1. Description
  2. Content
  3. About the Author


Communication in business plays a crucial role in getting the work done and solving the problems at different levels internally. While a right word or gesture will lead to effective management as well dealing with conflict situations, the use of an undesirable word or gesture or a breakdown in communication can play havoc with organisational ethos. Similarly, its importance with external entities is tremendous as the right communication ensures the overall success of a business organisation. This book is an attempt to discuss the role of business communication in running modern business, and will be a very useful source for all, particularly MBA students.


  1. Introduction
    1. Meaning Of Communication
    2. Purpose Of Communication
    3. Process Of Communication
    4. Key Elements In Communication
    5. Characterstics Of Effective Communication
    6. Communication In Management
    7. Types Of Administrative Communication
    8. Types Of Internal Communication
    9. Dealing With Conflict
    10. Negotiation, Persuation, Mediation
  2. Verbal And Non-Verbal Communication
    1. Meaning Of Verbal Communication
    2. Modes Of Verbal Communication
    3. Listening Skills
    4. Speaking Skills
    5. Non-Verbal Communication
    6. Barriers To Communication
    7. Overcoming Barriers
  3. Written Communication
    1. Principles Of Effective Writing
    2. Business Letters
    3. Writing Reports
    4. Writing Proposals
    5. Writing Business Emails
    6. Writing Memos
  4. Group Communication
    1. Meetings
    2. Minutes Of The Meeting
    3. Impact Of Technology
    4. Media Management
  5. Employment Communication
    1. Introduction
    2. Writing Cv (Curriculum Vitae)
    3. Interview
  6. Presentation Skills
    1. Process
    2. Examples Of Presentation Language

About the Author

Mr. Man Mohan Joshi, M.A., M.Ed., Cert.EA, Dip.HRD, has over 40 years’ teaching, training and administrative experience. He has worked as Principal of large and reputed schools in India, Kuwait and Sultanate of Oman.

For his work on Innovative Practices in Value Education he was awarded by the National Council of Educational Research and Training, India.

He is also the recipient of the Best Teacher Award from the Govt. of Tamilnadu, India, as well as the Central Board of Secondary Education, India.

He has presented papers at various national and international conferences under the auspices of UNESCO. He has also conducted various workshops for teachers, students, parents and administrators. The topics covered a wide area viz., Leadership and Team Building, Value Education, Administration Skills, Choosing a Career, Effective Decision Making in School Administration, Effective Communication Skills, Interpersonal Relationships, Continuous Comprehensive Evaluation, Skills in Dealing with Managers, Secretarial Skills.

Currently he is working as Consultant in Arabian Institute for financial and Administrative Studies, Sultanate of Oman, and also conducts workshops for teachers, educational administrators, managers, supervisors and marketing personnel.

He can be contacted through e-mail:

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