Coaching and Mentoring

This textbook introduces the reader to what being an outstanding coach is all about. Learn what coaching is, different coaching models to use, the communication skills of an outstanding coaching and much more besides.

Preface

1. Introduction
1.1 The Difference between Coaching and Mentoring
1.2 Mentoring and Coaching as Performance Management

2. Understanding Poor Performance
2.1 Introduction
2.2 Common Reasons for Poor Performance
2.3 More Discussion on Attitude Problems

3. Characteristics of a Successful Coach
3.1 Introduction
3.2 The Coaching Continuum
3.3 Skills of a Great Coach

4. Performance Management Basics
4.1 Introduction
4.2 Benefits of Performance Management
4.3 Laying the Foundation for Successful Performance Management

5. Coaching Methods for Individuals
5.1 Introduction
5.2 The GROW Model
5.2.1 Goal
5.2.2 Reality
5.2.3 Options
5.2.4 Way Forward
5.3 The OUTCOMES Model
5.3.1 Objectives
5.3.2 Understand
5.3.3 Take Stock
5.3.4 Clarify
5.3.5 Options Generation
5.3.6 Motivation to Action
5.3.7 Enthusiasm and Encouragement
5.3.8 Support
5.4 The Personal Development Program (PDP)
5.5 Giving Feedback

6. Coaching Methods for Teams
6.1 Coaching a Team
6.2 Building a High Performance Team
6.3 Team Assessment
6.4 Twelve Conditions for a High-Performing Team
6.5 Achieving a High-Performing Team

7. Resources

Website:
www.m-t-d.co.uk