Skip navigation

Bookboon.com Gratis studiebøger og e-bøger

Choose a category

Managing Customer Experience in the Networked Age

Managing Customer Experience in the Networked Age
5,0 (11 Anmeldelser) Læs anmeldelser
ISBN: 978-87-403-1614-8
1. udgave
Sider : 80
  • Pris: 75,50 kr
  • Pris: €8,99
  • Pris: £8,99
  • Pris: ₹150
  • Pris: $8,99
  • Pris: 75,50 kr
  • Pris: 75,50 kr

4 nemme skridt til din e-bog

Vi beklager, men for at kunne downloade vores bøger eller se vores videoer, kræves det at din browser tillader JavaScript.
Efter du har indtastet din email addresse, modtager du en bekræftelsesmail. Venligst acceptér denne for at modtage vores ugentlige eBooks update. Vi giver ikke din personlige information videre.
eLib
Opnå din organisations potentiale
Se Demo

Corporate eLibrary

Se vores erhvervsløsninger til intern uddannelse

Dette er en Premium eBog

Bookboon Premium - Få adgang til over 800 eBøger - uden annoncer

Du kan få gratis adgang i 30 dage til denne - og 800 andre bøger via Premium abonnementet. Du kan også købe bogen nedenfor

  • Start et 30 dages prøveabonnement. Efter 30 dage: 39,99 kr pr/måned
  • Start et 30 dages prøveabonnement. Efter 30 dage: €5,99 pr/måned
  • Start et 30 dages prøveabonnement. Efter 30 dage: £4,99 pr/måned
  • Start et 30 dages prøveabonnement. Efter 30 dage: ₹299 pr/måned
  • Start et 30 dages prøveabonnement. Efter 30 dage: $3,99 pr/måned
  • Start et 30 dages prøveabonnement. Efter 30 dage: 39,99 kr pr/måned
  • Start et 30 dages prøveabonnement. Efter 30 dage: 39,99 kr pr/måned
eLib
Opnå din organisations potentiale
Klik her

Corporate eLibrary

Se vores erhvervsløsninger til intern uddannelse

Om bogen

  1. Anmeldelser
  2. Indholdsfortegnelse
  3. Beskrivelse

Anmeldelser

Sherine ★★★★★

Beautifully written book with real insight into the workplace. Stephen puts his own experiences in his workplace to show how businesses work. Brilliant book highly recommended

Nick ★★★★★

In this book Spencer generously shares his Customer Experience process and insights honed working with prestigious consumer organisations. A process he empowers the reader to apply themselves. The experience driven insights are thoughtfully framed with Spencers' own take on the transition from the Information Age to the Network Age. An informative and actionable read for those delivering a retail experience.

Indholdsfortegnelse

  1. The Information Age 
  2. S is for Story 
  3. T is for Team 
  4. A is for Ambience 
  5. R is for Recipients 
  6. S is for Systems 
  7. The Networked Age 

Beskrivelse

This book takes its title from a comment by LinkedIn co-founder Reid Hoffman: “We’re in the early stages of transitioning from the Information Age to the Networked Age”, and explains how organisations should think about the future, and use these insights to maximise engagement with, and value from, customers and stakeholders.

In today’s turbulent world, customers’ ability to share with, and discover the opinions of, those they trust – their networks – is at an all-time high.

The book answers the questions:

  • How has the Information Age changed the way our customers think, feel and behave?
  • What is the Networked Age, and how can we prepare to thrive in it?
  • What are the key future trends that will drive customer behaviour?
  • What is Customer Experience, and how will it work in the Networked Age?
  • How should we assimilate the trends into a future-proofed, Customer Experience model?

It will also introduce, and equip the reader to implement, the STARS model of a customer-centric organisation.

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with EU regulation.